Senior Manager - Lab Operations
Advanced Testing Laboratory (ATL), a Bureau Veritas Company, is seeking a
Senior Manager to join our team of dedicated professionals focused on client service and quality. The ideal candidate will be motivated, energetic, forward thinking and possess outstanding leadership development and/or technical skills, organizational awareness, and a commitment to excellence.
Perks & Benefits at ATL:
- Medical, Vision, and Dental Insurance
- Paid Time Off
- Pet Insurance
- 401(k) Retirement Plan with Employer Contribution
- Employee Assistance Plan
- Employee Discount Program
- Wellness Program
- Career Mobility & Ongoing Development
What You’ll Do:
- Oversee a team of 7-10 managers.
- Act as an interim manager to non-scientific and scientific associates as needed, covering current manager vacations as they arise.
- Manage PTO requests, time approval, performance, coaching, development, guidance and oversee operational success.
- Supervise work performance and provide feedback to the General Manager.
- Maintain a constant communication link between managers, associates, and clients including human resource issues, project updates, accounting issues, etc.
- Provide regular weekly 1:1 meetings with managers/associates and participate with the General Manager in client meetings.
- Resolve any work-related issue as they arise.
- Ensure that individuals adhere to policies and practices on quality, testing and safety.
- Help drive, budget, inclusive company culture, growth, and engagement goals set by General Managers.
- Identify opportunities to build client base as well as enhance current employee skill sets.
Customer Service:
- Provide feedback to General Manager concerning achieving benchmarks.
- Proactive awareness identifying any opportunities or risks (e.g. business, associate, safety etc.)
- Be a liaison to report on client activities, needs, and/or concerns.
- Report to the General Manager on group’s progress providing metrics on performance when necessary.
- Display sensitivity to needs of clients.
- Show concern for facility appearance by maintaining a clean, safe, work environment.
- Ensure that each team member exhibits exemplary customer service.
What You’ll Need:
- BS in Biology, Chemistry or a science related field, master’s degree preferred with a strong molecular and biology bench background.
- Familiar with most cell culture, molecular and biochemical assays. Ability to learn and adapt quickly to technologies.
- 5+ years of strong leadership and coaching experience leading a large team of 10-20 members in a lab setting. Experience leading an entire department or multiple departments preferred.
- Six sigma experience or experience with organizational planning for teams to meet business goals preferred but not required.
- Strong client service orientation
- Experience in coaching and staff development
- Strong P&L analytical skills
- Strong process improvement skills
- Strong Verbal and Written Communication skills
- Proficiency with Microsoft Office Suite and basic office equipment
Company Overview:
Advanced Testing Laboratory (ATL), a Bureau Veritas Company, is a professional services organization with an ever-broadening service portfolio to support FDA-regulated products and companies worldwide. Providing scientific, engineering, and regulatory laboratory services, we seamlessly leverage our expertise within the consumer product goods, pharmaceutical, and medical device industries.
Headquartered in Cincinnati, Ohio,
we don’t just do the science, we have the opportunity to transform organizations. We need people who want to grow with us and contribute directly to our clients’ success. As scientific sourcing experts, the largest and most respected companies in the world ask us to create innovative solutions to big problems. We have more input and influence, so we can have a significant impact on brand-name products and visible projects. And you can play a bigger role.
AT ATL, we are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. ATL strongly supports diversity in the workplace.