Your Opportunity

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  This is a hybrid opportunity; working in the office 3 days and remote 2 days per week

What you are good at

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  Handling and supervising the processing of court orders directed to Schwab and monitoring the development of these matters, including corresponding with attorneys, handling escalated interactions, interpreting legal documents, providing legal guidance to junior processors, making escalated decisions regarding the proper way to handle matters, and using the strongest business judgment to ensure no liability to Schwab.
• Handling and supervising the processing of high dollar value garnishments and/or levies, including interpreting state statutes; gathering documents; communicating with attorneys, agencies, and clients; handling highly volatile matters with professionalism and integrity; and using the strongest business judgment to ensure no liability to Schwab.
• Managing multiple priorities and overseeing distinct teams with varied strengths.
• Managing team members and working with external counsel and effectively handling related expenses.
• Handling matters opposite local, state, and/or federal agencies as well as private attorneys.
• Having a robust understanding of financial accounts, associated transactions, and potential red flags.
• Serving as the point of contact for escalated matters from other business partners, to include Estates, the Senior and Vulnerable Investor Team, and Operations.
• Possessing, and applying to legal claims, a broad knowledge and understanding of the Company and its various businesses, the regulatory framework in which the Company operates, and the broker-dealer and financial services industry generally.
• Ability to act decisively in making solid, informed judgment calls in response to both the business needs and the risk appetite of the firm.
• Developing and building high performing employees by encouraging learning and development including collaboratively setting expectations, holding them accountable for their results, recognizing them when appropriate and not shying away from difficult discussions when needed.
• Working reciprocally in a team environment and developing positive work relationships with internal and external business partners.
• Being knowledgeable/curious about our business, clients, and competitors; strategic, and passionate about Schwab’s mission. Will be seen as a thought partner by enterprise colleagues.
• Reviewing legal briefs prepared by external counsel and participating in strategic and tactical decisions in which Schwab is a named party.

What you have

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  A Bachelors’ degree is required.
• Experience handling garnishments and court orders.
• Experience with subpoenas and levies a plus.
• Prior people management experience required.
• Prior experience working in the financial industry, highly desired.
• Sound judgment that often must be exercised in sophisticated or unexpected circumstances.
• Keen sensitivity to risk red flags that warrant informing supervisors and other partners.
• Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization.
• Strong organizational skills and attention to detail.

• You create an engaging environment. You leverage individual strengths and differences, inspire creativity, and encourage transparency, participation, open discussion, and ideation.
• You deliver on-time results. You believe in excellent work, are efficient, and meet tight deadlines with little supervision.
• You are a strong thinker, with advanced research and analytic skills. You can identify issues and collect, organize, and distill information from multiple sources and systems, including conversations with attorneys, investigators, agency representatives, and internal business partners.
• You are organized and pay attention to details. This role requires you to be agile and manage a diverse set of priorities in a fast-paced, dynamic environment. You can juggle (metaphorically speaking) while smiling.
• You demonstrate excellent judgment and can navigate ambiguity. You make good decisions, are able to identify issues, and know when to escalate matters. You find a path forward even in the face of uncertainty. You show confidence in making these determinations and encourage your teammates to share in that confidence.
• You are curious and creative. You are inquisitive, excited to learn, and happy to share your own ideas to improve processes or support the work of your teammates.
• You are service-oriented and collaborative. You have a “can-do” attitude towards solving problems and are a team player. You believe that diversity strengthens us, and you eagerly seek different views and delight in fresh perspectives.
• You are a leader. You have high expectations for yourself, and you exceed them in both a team setting and independent work. Through your example, you inspire others to do the same.
• You work hard and are proud of your contributions. You are a professional with a strong work ethic and high levels of integrity and responsibility.
• You are nice. You understand that having supportive colleagues can make work fun, and you are positive, enthusiastic, and kind.