Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Product Manager, Case Advisor / Utilization Management Technology role is an opportunity for a self-driven, collaborative manager to lead the strategic direction, development roadmap, and continuous improvement of acute care utilization management (UM) technology solutions for hospitals and health systems. You will apply product management discipline to drive Case Advisor technology product innovation that creates value for our clients through utilization management and drives Optum business growth.

The successful candidate must be passionate about improving health care processes, effective at driving product development in a complex, sometimes ambiguous environment, and confident in their interactions with senior leaders, providers, and business partners.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Leads strategic roadmap, product development/enhancement and management for Case Advisor UM technology solutions in the provider market
• Maintains deep understanding of competitive market as well as provider client environment and needs
• Defines, manages, and communicates the product strategy and roadmap that addresses provider market business needs, provides measurable client value and supports business growth
• Sets product development priorities based on market, client and key internal stakeholder input, balancing needs of commercial market and enabling capabilities
• Works with engineering team and matrix partners to drive execution of projects across the product lifecycle, including:
  • seeking input and expertise from stakeholders across the business
  • coordinating across business units to create cohesive IT vision and requirements
  • translating business needs into documented, prioritized plan and funding request
  • building functional requirements, technical user stories, and scoping documents to support IT development
  • monitoring product IT request and managing performance against IT development goals
  • assessing product and project effectiveness post implementation, troubleshooting when needed
  • delivering status reports, identifying and escalating risks and issues when appropriate
• Partners with growth, marketing and go-to-market teams to establish an impactful selling strategy and market story
• Supports sales efforts as subject matter expert and through product demonstrations
• Collaborates with client teams to maintain high levels of client satisfaction and service expansion. Seeks feedback from prospective and existing clients to identify new opportunities and adjust the product offerings
• Monitors and acts on product performance data (e.g., market, financial, and operational) to identify new enhancement opportunities, working with finance, product colleagues and operations to ensure financial viability, operational excellence and continuous improvement
• Supports proactive issue resolution and productive problem solving when concerns arise around product design and business processes
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree
• 5+ years of technology product development and/or management experience
• 3+ years of health care industry experience
• 5+ years of recent experience driving major initiatives across complex, matrix organizations
• Experience with health information exchange standards
• 2+ years of working with Electronic Health Records (EHR's) e.g. Epic, Cerner, Meditech or Case Management (CM) systems Epic, Cerner, Careport or Midas
• 1+ years experience as a business analyst, software developer, technical project manager or similar role supporting the development of software products for customers.
  

Preferred Qualifications:

• Advanced degree, MHA, MBA or related
• Experience in acute health care delivery and/or operations
• Experience with product development standards like Agile
• Demonstrated self-starter and team leader with strong planning organization, analytical and critical-thinking skills
• Proven track record of building and influencing relationships with external and internal executives, clinicians and stakeholders
  

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.