Job ID: 2306952
Location: REMOTE WORK, TN, US
Date Posted: 2023-05-12
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
This is a Remote / Work from Home position from anywhere in the US
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
You will be part of the Tier 2 Remote Support team, responsible for receiving incoming and making outgoing phone calls to the FAA employee and non-employee user base which spans the globe in support of the US and its interests abroad. In this role you interact with end-users to provide second level or Tier 2 technical support to resolve, track, and manage technical problems within Remedy.
Responsibilities:
Qualifications
Required Skills and Experience:
Desired Skills and Experience:
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