• Troubleshoot and repair equipment
• Verify the integrity of accessories and clean the equipment
• Configure equipment to customer specification
• Install RAM, hard drives, video cards, CD-ROM's, and other peripherals
• Keep the tracking and inventory databases up to date inside Service Now
• Set, configure, and troubleshoot PC/laptop and printers in a LAN environment
• Analyze, test and evaluate new products
• Maintain library of current BIOS, drivers and patches for supported equipment
• Support remote access for laptop users, maintain call tracking, and inventory databases
• Basic ability to use personal computer and software application
• Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol
• Basic knowledge of new technology in the information technology field
• Basic knowledge in a variety of PC software programs, remote tools
• Basic knowledge interfaces
• Basic knowledge of MIS environment
• Basic knowledge of data and mobile device support
• Valid Driver's license required

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;