Job Description

Service Advisor Job Posting

Well known high end auto dealer is recruiting an Automotive Service Advisor to join our Service Department team. We are a high paced dealer striving to keep our customer satisfaction and retention at 100%. We care about our employees and provide a work environment where people love their jobs and serving our customers. We work hard and we have fun working hard. At the same time we expect honesty and integrity, strong customer service skills, strong work ethic, reliability, dependability. Do you have what we are looking for?

Automotive Service Advisor

Qualifications/Expectations:

• Highly motivated, reliable and dependable
• At least 2 years working as an automotive service advisor in a dealer or large independent repair shop
• Genuine friendly and welcoming personality and enjoys working with customers
• Focuses on educating customers as the basis of helping them make the right service and repair decisions
• Understands and can follow warranty repair documentation requirements
• Writes customer understandable descriptions of work and stories on each Repair Order.
• Experience with GM vehicles a preference
• Experience with dealership level DMS and scheduling systems such as CDK, Reynolds and Reynolds, Dealertrack, etc.
• Demonstrated past experience in providing superior customer service
• Strong verbal and written communication skills
• Dependable strong work ethic
• Perform in a high paced auto repair shop atmosphere
• Team player who helps and supports all other team members
• Willingness to learn and embrace our customer focused philosophy of service advisement

Automotive Service Advisor Responsibilities:

• Greeting customers promptly when they pull into service bay
• Communicate with customers and ask questions to fully understand customer concerns
• Ensure the customer has a complete understanding of repairs (What, Why, Options and Costs) upcoming recommended factory services and recommended work
• Demonstrated experience handling service writing process from customer drop off to pick-up
• Understanding of communication and interaction with customers, technicians, parts department, cashier and others involved in auto repair process
• Commitment to maintain required factory certifications and training requirements
• Understanding of all service and repair aspects, terminology and functionality of auto systems and parts
• Provide helpful, caring support for all customer inquiries, whether by phone or in person to assure the customer has an exceptional experience
• Follow all internal dealership work processes and procedures to maintain consistency in how decisions are made and work is performed

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Work Location: In person

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