Coordinator Customer Support - 2nd Shift

• 312722

JOB SUMMARY:

This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, aftermarket programs, quote, procurement, claims processing and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective customers.

JOB RESPONSIBILITIES:

• Works with Company Service Centers, Authorized Service Centers, Authorized Sales Representatives and owner/operators to provide viable solutions to meet Customer requirements and produce total Customer satisfaction.
• Receive customer calls and coordinate all activities necessary to produce viable solutions in accordance with the Customer and company requirements.
• Manages and administers standard domestic and international purchase agreements in accordance with Textron Aviation Policy and Procedures and applicable export laws.
• Responds to sales proposals/purchase agreements and assists Customers in determination of specific requirements.
• Act as liaison in the Customer request process, relative to equipment changes/deletions, and transmits price and delivery impact information to Customers.
• Provides detailed spare part support solutions including, but not limited to:
  • Verifies/provides part numbers and required information in order for new parts to be set up in the parts database.

  • Communicate quote/pricing information to customers.

  • Coordinate with other functional areas as needed in procurement/expediting of time critical parts.

  • Prepare and enter orders into the parts database.

  • Review/assist in the selection of shipping methods for time critical shipments.

  • Provides coordination for the Customer with other Textron Aviation processes including but not limited to, order fulfillment and post delivery support to assure total Customer satisfaction.
• Coordinate with Manufacturing on the building and delivery of customer parts.
• Provides internal coordination with proper regulatory authorities to ensure compliance with foreign certification requirements.
• May provide technical parts support to Textron Aviation Customers.
• Coordinates requests for special and non-standard equipment.
• Provides basic familiarization training to Customer on Textron Aviation processes and procedures.
• May be responsible for additional CSP&P activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those CSP&P areas upon their return.
• Monitor customer account status and follow-up with the finance department to correct any account issues.
• Perform other duties as required

EDUCATION/EXPERIENCE:

• Requires high school education or equivalent
• Bachelor’s degree in Business Administration or related program preferred
• Requires a minimum of 1 year customer service experience

QUALIFICATIONS:

• General knowledge of aircraft/aviation parts and blueprints required
• Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals
• Working knowledge, or ability to learn US export/import regulations and trade agreements preferred

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Recruiting Company Textron Aviation

Primary Location US-Kansas-Wichita

Job Field Product Support

Schedule Full-time

Job Level Individual Contributor

Shift Second Shift

Job Posting 05/16/2023, 9:25:42 AM

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.