Job Description
Department: CEO Division
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Sr Executive Assistant invests in the future of Southwest’s People in their support of the Senior Management Committee (SMC), particularly within the Marketing & Customer Experience space. The Senior Vice President in Marketing & Customer Experience oversees Southwest brand, product, and experience strategy/design, and this includes leading the Marketing, Customer Experience, Travel Products, and Customer Engagement Departments. This Executive Assistant would provide executive support and champion the success of Teams and Departments within Marketing & Customer Experience. The Sr Executive Assistant is passionate about connecting with and serving our People, and they’ll have the opportunity to learn and grow in their career with Heart each day.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Deliver Legendary Customer Service by providing Executive support to members of the Senior Management Committee (SMC). Manage overall Executive administrative functions and highly complex projects with high visibility (Companywide) as assigned. Serve as integral member of Executive’s leadership team, foster teamwork, culture and inclusion, set tone for office, attend meetings as required, and communicate messages on behalf of Executive
Responsibilities
Understand Executive’s business, goals, priorities, expectations, overall Company strategy and organizational structure
Identify problems, evaluate solutions and alternatives, determine when Executive action is required, and recommend solutions
Coordinate, direct, oversee and perform all administrative services includes policies and procedures for Executive and Department. Manage and maintain Executive’s records and filing systems. Comply with record retention policies and legal holds as needed. Coordinate departmental finances, budget preparation, expense reports, and personnel issues
Strategically manage schedules, coordinate and prioritize, manage schedule conflicts and changing business and personal prioritizes, ensuring necessary follow-up. Maintain current and accurate Executive calendar appointments
Lead, support, plan and execute internal and external important, highly visible, and highly confidential meetings and events of various sizes for Executive and Department. Coordinate all details. Manage logistical arrangements, create itineraries, and coordinate detailed agendas for Executive
Manage projects, create presentations, and manage deadlines for Executive and Team
Manage Executive’s inbox. Read, sort, route, prioritize and distribute incoming mail or other materials
Prepare correspondence, messages, reports and presentations, distribute communication on behalf of Executive, including Employee communication, external business, and others, as required. Provide Executive with pertinent materials and preparation for meetings, perform related research and analysis, as directed
Master Executive's voice to manage and execute communication, departmental communication such as memos, social media platforms, internal and external presentations and Executive correspondence. Proofread, and edit presentations as needed
Management of Executive’s various social media platforms while coordinating with Executive Platform owner to ensure accurate messaging
Proactively initiates and coordinates sharing of knowledge and best practices across Executive Assistant and administrative community; proactively leads by example, provides guidance and mentorship to members of the administrative community
Works with very minimal or no supervision
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
Knowledge of general business and management principles
Knowledge of administrative procedures and systems such as word processing, recordkeeping, and other office procedures and terminology
Knowledge of technology platforms and ability to do troubleshooting for Executive
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer Satisfaction
Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform via written, oral, and visual media
Excellent project management, time-management and priority-setting skills and ability to multi-task and pivot tasks unexpectedly
Excellent judgment, problem solving skills and decision-making ability
Superior verbal and written communication skills, communicating effectively as appropriate for the needs of the audience with knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Expert skills with Microsoft Office Suite, including Teams
Superior organizational skills, with ability to prioritize, manage and balance multiple priorities and competing requests in a high volume, fast-paced environment
Ability to prioritize, manage and balance multiple priorities and competing requests in a high volume, fast-paced environment
Ability to partner and build relationships across the enterprise, companywide
Ability to work independently in a team environment and be resourceful with little or no supervision
Ability to maintain confidentiality
Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Administrative Support
Customer Service
Project Lead related fields
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to raise 25 lbs on an occasional basis
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work in an on-call environment and have a flexible work schedule to support the needs of the business as necessary
Ability to travel with some overnight stays required
Pay & Benefits:
Competitive market salary from $ 84,350 per year to $93,700 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount doesn’t guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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