Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customer’s business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform.
Lead job duties
Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
Able to apply broad work experience and knowledge when analyzing complex problems. Must be able consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. Able to apply expertise in all the tools or applications used to complete work assignments. Able to mentor junior level team members in the use of tools and/or systems in the position.
Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Able to explain programs policies and procedures in language that is understood by others. .
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted. Requires strong understanding of the impact of a message on the organization or customer. Able to write with the clarity and precision necessary for the work being performed.
Additional job requirements may be listed on the staffing requisition.
RRD is an EEO/AA including Vets and Disabled Employer
The national pay range for this role is $62,100 to $109,200 / year. The pay range may be slightly lower or higher based on
the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to:
education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the
role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD
offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life
insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption
assistance, and employer/partner discounts.
Medical assistants and administrative support staff to provide temporary assistance in the event of. Public health emergencies or disasters in accordance with
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