Use audio and video surveillance equipment to surveil casino areas. Monitor activity to ensure compliance with all gaming policies and procedures. Provide safety and security for guests, employees, and assets of the casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Ensure surveillance of gaming areas where possible theft, criminal acts, and noncompliance of Gaming Policies, Tribal, State, or Federal Regulations may occur.
• Ensure surveillance of CNE properties for safety and security concerns.
• Maintain knowledge of most current State, Tribal, and Federal Gaming Regulations, Policies, and Procedures.
• Evaluate and identify variances from established standards. Document and report these variances to their immediate supervisor.
• Demonstrate familiarity of controls for every CNE department and position, gaming and non-gaming.
• Maintain knowledge of most current Bank Secrecy Act (Title 31) rules and other applicable law codes and regulations.
• Must be familiar with surveillance techniques, gaming scams, cheating methods, and new equipment.
• Maintain general knowledge of all house games offered by Cherokee Nation Entertainment.
• Maintain familiarity with Policy and Procedure and regulations concerning all aspects of games offered.
• Maintain familiarity with the operation and major components of Electronic Gaming Machines, as well as areas of weakness and vulnerability. Maintain familiarity with Policies on EGM’s and related areas of operation.
• Actively monitor cash handling and storage areas and all transfers of cash, chips, and cash equivalents for loss protection and adherence to procedures.
• Actively monitor all casino radio traffic for activity and respond as necessary.
• Respond to requests for Video Reviews, observation requests, opening and closing of card table notifications, and other requests for information and reviews from Audit Services, Gaming, Security, Loss Prevention, Employee Services, and outside agencies.
• Actively monitor E-Games, table, and card game play for adherence to proper procedures and loss protection.
• Maintain proficiency in game play standards, basic strategy, betting strategy, and dealer procedures.
• Maintain familiarity with cheating and advantage play methods such as card counting, electronic devices, cooler decks, false shuffles, dealer collusion, etc.
• Assist security with video reviews, monitoring incidents for officer safety, and emergency situations such as bomb threats, fire, robbery, and other type situations.
• Work closely with Loss Prevention, Internal Audit, CNGC, and other departments and agencies to provide information for investigations of possible loss or theft from CNE properties.
• Maintain logs concerning daily activities, EGM access, video reviews, equipment malfunction, directed surveillance, system checks, access to Surveillance area, and other items as required.
• Proficiently operate the computerized report management system. Input, access, update, print, and send reports on the information system.
• Maintain proper chain of custody and storage procedures on all video evident and reports generated by Surveillance.
• May be required to testify or attest to the accuracy of a report or video.
• Ensure surveillance equipment is operating properly. Perform checks and complete logs on the condition of equipment, status of cameras, and status of the digital recording unit.
• Maintain strict confidentiality and standards of conduct concerning Surveillance matters and job performance.
• Perform other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory or management authority.

EDUCATION and/or EXPERIENCE

Requires 12 hours college credit and completion of Composition 1 or an equivalent combination of education and experience. Requires 6 months of work experience in a related field or a combination of education and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to speak and write proficiently in English.
• Excellent report writing skills.
• Ability to proficiently operate phone systems, basic office equipment, computers, and basic computer programs utilized in daily operations (Microsoft Outlook, Word, Excel, Paint, etc.).
• Excellent attention to detail.
• Excellent problem solving skills.
• Ability to do tedious work.
• Ability to work well with a team.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have a valid driver’s license.

WORK ENVIRONMENT

Work requires the ability to sit for long periods of time with occasional standing and walking. Must be able to lift and carry 10 lbs.