Job Description

Who We Are

The CX Customer Digital Enhancement organization is part of Proactive Services Engine responsible for sophisticated solutions. Our organization strives to exemplify operational excellence while delivering best-in-class service delivery and solutions. We are constantly aiming to optimize and accelerate Cisco's lab investment, through automation and virtualization to scale support capability globally.

Who You'll Work With

Cisco Customer Experience (CX) is a team of elite technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. As Software Engineer you will work with Engineering Team, Customers, Project, and Product Managers on creation of world-class product.

What You'll Do

The CX Customer Digital Labs System Admin will be a self-starting, collaborative individual that focuses on delivering reliable and secure virtualization infrastructure for Cisco internal and external customers. You will be responsible for working on implementations of new architecture as well as operate and maintain currently offered solutions. Develop automation workflows to streamline the deployment of CX-Labs virtualization infrastructure. Partner with internal tech leaders and external customers to develop and drive virtualization solutions for complex issues, while minimizing downtime and impact to our users.

Design and implementation of virtualization as a services infrastructure to provide better experience to our customers

Collaborate with multiple teams inside CX-Labs

Influence implementation strategies with better operational simplicity

Manage Virtualization as a Service infrastructure - vMware/VSphere, Compute (UCS servers, install & Upgrade)

Support /Operation – OVA deployment & troubleshooting, VM templates (Windows, Linux), Monitoring (Nagios, Sensu), Backup

Lab Services (DHCP, DNS, Proxy, RADIUS, Antivirus (AMP), Filer Server, TFTP/FTP, CI/CD (Jenkins), GitHub Enterprise

Qualifications

Deep knowledge of virtualization solutions + experience with VMWare/vSphere

Experience managing large scale virtualization buildouts

Experience with Linux system and troubleshooting

Experience developing and deploying IaC with Configuration Management solutions (Ansible/Terraform)

Experience in Python is required

Experience working with REST APIs

Ability to manage a DB server (ie Postgres or Maria) including: install, backup, restore, replication and transactions logs.

Deep understanding and ability to write shell scripts (bash)

Devops type experience/understanding of how to manage a CI/CD pipeline. (ie git, Jenkins, Github, GitHub Actions)

Effective and persuasive communication (written and verbal) and presentation skills, both internally and externally, to be able to discuss technical issues with relevant parties/customers of all levels of technical expertise.

Experience working within a large organization and providing support for global operations

Able to work across cultures and time zones

Able to provide solution-specific knowledge transfer, training, & documentation once accurately equipped

BS degree in Computer Science, System Administration, or related technical field recommended

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