Job Description
Job Summary: Airport Station Trainers ensures maximum effectiveness of the customer service function by developing and implementing training programs. Involved in the plan design and existing plan enhancements. Researches new training techniques and suggests enhancements to existing training programs. Must be familiar with a variety of the field's concepts, practices, and procedures.
Monitors and reports on the training effectiveness of employees during the orientation period and during the course of their employment. Performs a variety of complicated tasks. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.
Job Responsibilities: • Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training and recurrent training for all employees. • Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training. • Monitors the effectiveness of all training. Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained.
Creates reports to present observations and findings to managers. • Trains new hires during orientation period on policy and industry-related duties. Evaluates the effectiveness of training by administering topic-specific tests and quizzes. • Provides specific training for managers requesting updates for employees under their supervision.
- Maintains accurate training records and files for all current employees. • Follows all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority. • May be requested to perform other duties as assigned based on Manager's needs or airline activity.
- Other duties as assigned Work Environment: • Able to work and focus in a fast-paced environment • Must be detail and results-oriented • Must always be safety-minded while working • Effectively communicates instructions, policies, and procedures others can follow • Provide positive and constructive feedback • Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies and procedures Specific Working Hours: • Must be able and flexible to work variable shifts, weekends, and holidays • Specific shifts to be determined • Must be able to work extended hours on short notice during non-routine operations