Job Description

Veterinary Client Service Representative (PT to FT position; 30-40 hours per week)

Court Street Vet is adding to our team & seeking a Veterinary CSR! Our ideal candidate is an energetic human who is compassionate, reliable, and able to handle a wide variety of front office duties. This candidate will remain calm and kind while under pressure in emotional situations. Candidate will have the ability to multitask answering phones, scheduling appointments, and checking clients out, in addition to other clerical duties. Candidate must be comfortable with computers. Vet CSRs are the phenomenal humans at the core of every Veterinary Hospital; you are the first point of contact for owners who need help, the ringmasters of our doctors' schedules, and the skilled communicators who manage the internal and external demands of the day.

Veterinary knowledge is extremely helpful but we are happy to train the ideal candidate; customer service experience is required. Candidate will consider flexibility to occasionally cover other team members' vacations, when needed. We are a fun and collaborative team, supportive of each other and providing excellent patient care.

Benefits (Available after probationary period): Employee Discount, Group Discount Health Insurance, Simple IRA with Employer Match, Educational Stipend, Accrued Time Off.

Schedule:10-11 Hour Shift (3-4 days per week, dependent upon selection of PT/FT status). Hospital is open Monday to Friday, closed on weekends.

Veterinary Receptionist Experience: Preferred

Customer Service Experience: Required

Education: High school or equivalent (Preferred)

Job Duties: Greeting visitors, Scheduling, Correspondence, Answering and routing phone calls, Processing payments.

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous.

People-oriented -- enjoys interacting with people and working on group projects

Adaptable-- enjoys doing work that requires frequent shifts in direction

Independent -- enjoys working with little direction

High stress tolerance -- thrives in a high-pressure environment

Emotionally resilient-- values mental health in a challenging profession

Job Duties:

• Greeting visitors
• Scheduling appointments
• Answering and routing phone calls
• Invoicing & processing client payments
• End of day light cleaning

Pay: $12.00 - $15.00 per hour, dependent upon experience.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Keene, NH 03431: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in Veterinary or Human health?

Experience:

• Front Desk, Customer Service: 1 year (Preferred)

Work Location: In person

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