Job Description
Account Manager
Role: Account Manager
Location: New York City, NY (Hybrid)
About Us:
HOOX is a New York City-based landing pages agency focused on building landing pages for some of the fastest-growing internet brands. In 2022, HOOX increased client conversation by 2.5x, on average, and helped drive over $15M in GMV for our clients. Brands like Caraway, Milk Bar, Cometeer, Crocs, Roman, and more have benefitted from our highly-optimized landing pages. Simply put, we make the best landing pages in the industry.
HOOX is based in New York, NY, with offices in Flatiron. This role is an in-person role, coming to the office Tuesday to Thursday.
Working For HOOX:
We’re a fast-growing startup with a culture based on ownership, honesty, and growth opportunities. We work with some of the world’s best direct-to-consumer brands and help them create beautiful landing pages that convert. We prioritize our people and strive to promote internally.
About The Role:
This role aims to be the main point of contact for our clients by providing oversight and help to create high performing and visually stunning landing pages.
- Strong understanding of e-commerce and retail industries and the various advertising platforms used to drive traffic (Facebook, Google, Instagram, etc.).
- Excellent communication skills, with strong relationship building techniques
- Experience with project management and ability to prioritize tasks and meet deadlines.
- Based in the New York City office (Tuesday to Thursday)
- Familiarity with landing page tools such as Unbounce, Replo, Shopify, etc.
- Collaborate with Project Managers, Copywriters, Designers, and Development Teams to build out client strategies and deliver the best landing pages on the planet
- Achieve a successful landing page on-time delivery rate of 95%, as measured by the percentage of projects completed on time and to client satisfaction, resulting in increased client retention and revenue
- Finish each week with 0 unanswered questions from clients
- Achieve a client satisfaction score of at least 9 out of 10, as reported through regular client feedback surveys.
- Achieve a client retention rate of at least 30%, as measured by the percentage of clients who renew their contracts with the agency
- Effectively communicate HOOX processes to clients
- We nurture work-life integration
- Hybrid work environment – we’re in our beautiful Flatiron NYC office
- Unlimited PTO with 2 weeks minimum
- Flexibility to temporarily work from anywhere (WiFi permitting and based on manager discretion)Company-wide winter holiday break
- We prioritize your physical and mental wellbeing
- Premium Medical, Dental, and Vision insurance options
- Individual One Medical memberships in addition to health insurance
- One-time generous home office stipend so that you’re comfortable working at home
- We invest in your future
- 401(K) retirement plan with employer match
- $1,000/year* individual professional development stipend to cover any education/training that you want to pursue for professional growth
$80,000 - $100,000
DOE