Job Summary:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Director of NCAM is responsible for the successful performance of every non-comprehensive account by effectively supporting all clinical, operational, and financial elements per the contract requirements. Non-comprehensive accounts are those accounts where Healogics is not responsible for the operational performance of the wound care clinic. Instead, we provide tools, techniques, training, etc. to help customers run their own wound care clinic more effectively and efficiently.

This position will lead and drive our Grow the Business strategies by partnering with the DP, C&OE to develop and manage high-quality programs that are aligned with the company’s vision and mission.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:
STRATEGIC LEADERSHIP

• Responsible for Growing the Business through the effective and efficient support of all clinical, financial, and operational elements of the non-comprehensive accounts.
• Responsible for ensuring Exceptional Patient Experiences through oversite of the comprehensive day to day operational and clinical quality components of the NCAs to enable them to provide quality care to every patient that would benefit
• Implements, develops, and oversees programs that demonstrate our value to our hospital partners through the consistent delivery of high-quality care
• Creates an Inspiring Workplace by proactively partnering with the leadership within their area to achieve success through improved profitability, increased quality of care, and operational excellence
• Demonstrates an Own It leadership style, taking personal accountability to achieve Key Results with integrity
• Participates in overall strategic operational and clinical goal setting and actively manages against set targets to achieve results
• Provides timely and effective responses to all customers and consistently drives value and brand awareness through differentiated, high-quality outputs
• Identifies trends to proactively address and mitigate financial impacts.
• Actively uses a variety of data mechanisms to track and monitor center operational, clinical, and financial performance measures to address and positively impact performance in all three areas
• Either directly delivers or engages the necessary support to deliver on the contract requirements with the customer and maintain high levels of customer satisfaction
• Collaborates closely with Client Solutions to keep them informed of both customer concerns and opportunities to expand the relationship, with specific focus on attempting to transition them to a full-service relationship
• Interfaces with other areas where necessary to deliver on contract requirements, such as Learning and Development for training requests, IT for i-Heal issues and user account management, and HBO for related issues
• Maintains a schedule of all the site visits and customer performance reviews. Sequences them appropriately to manage workload. Engages other areas for assistance during peak periods
• Addresses customer inquiries accurately and in a timely manner
• Delivers and effectives communicates value to the customer to maintain high satisfaction and account retention
• Support special projects and participate in product design & development

TEAM LEADERSHIP

• Provides developmental feedback, coaching and mentoring to the Non-Comprehensive Accounts Management Team. Provide feedback on performance, helping to develop skills where needed, and addressing performance problems. Monitor attendance and performance to ensure that they meet required standards of conduct and performance
• Creates a culture of One Healogics through the development and management of a team passionate about driving wound care healing and prevention forward by managing programs that provide quality care to all who would benefit.
• Determines accounts that should be prioritized based on the opportunity to retain the account and sustain improvements.
• Demonstrates Process Excellence in all activities and holds leadership to a consistent execution of key processes, protocols, and procedures across all centers, achieving the agreed upon plans and objectives established
• Creates a Patient First approach to all activities within the area by ensuring all activities are done according to policy and compliantly
• Speaks Up by providing timely and constructive coaching to direct reports, creating a high-performance culture
• Accountable for supporting the financial, operational and clinical results for assigned Non-Comprehensive Accounts.
• Performs other duties as required.

Required Education, Experience and Credentials:

• Required: Bachelor’s Degree in Business or Healthcare Administration Required and/or the equivalent combination of education and experience; Master’s Degree Preferred
• Min of ten (10)+ years Healthcare Center Operations experience desired
• Min of five (5)+ years People Management experience desired
• Min of Seven (7)+ years’ experience progressive strategic consulting experience in operations and/or clinical operations in the healthcare industry required
• Demonstrated results in center optimization and sustained results
• Demonstrated results as an effective team leader

Required Knowledge, Skills and Abilities:

• A strong communicator, both in written and verbal communication skills
• Articulate and confident standing up and delivering to large audiences
• Strong comfort level in computer applications including Microsoft Excel, PowerPoint and Word; web authoring, development and publishing tools; web conferencing, and collaboration software
• Experience with multiple interactive technologies to bolster effectiveness of learning including skill practice, hands-on practice, knowledge checks, and assessments
• Skilled in measurement and evaluation of training initiatives
• Ability to plan, project-manage and assess multiple, complex projects for continuous program improvement
• Coaching and Developing of others
• Thinking Strategically and Problem-Solving
• Understanding of Center Financials and Operations
• Communications and Listening skills
• Facilitation and Presentation Skills
• Initiative
• Analysis/Assessment
• Quality Assurance
• Project Management
• Continuous Improvement

Please contact Ashley at Ashley.Helfrich@healogics.com for more information!

Salary for this position generally ranges between $96,600-$120,000. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.