Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No

Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period:

Shift Time: 8:00am to 4:30pm Remote (Training in person)
Location: Oates Office, Oates Building:Downtown Lakeland:FL

Summary:
Demonstrates commitment to the promises, vision, core purpose/mission and goals of LRMC, modeling the values and culture. Works under the supervision of the PFS Supervisor. The AR Follow and Denials Specialist is responsible for collecting payments for outstanding hospital claims, managing accounts, researching denials, submitting corrected claim requests, submitting appeals, and ensuring payments received are reconciled correctly with emphasis place on HIPAA compliance and in accordance with departmental goals, SOP’s, and contract terms. Responsible for adhering to all Federal regulations and maintaining current knowledge of all Insurance guidelines. Escalates payer denials trends or claims issues to the PFS Leadership Team to address with the payer. Identifies trends, system issues, and potential process improvements to avoid future delays and denials.

Detailed responsibilities:

• People At The Heart Of All We Do
• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work: AR Follow Up Denials Specialist
• Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives
• Responsible for all aspects of follow up and collections on accounts. This includes making outbound calls to payers and accessing payer websites.
• Collect payments for outstanding claims and ensure payments received are reconciled correctly.
• Utilizes contract management system to obtain the claim expected reimbursement information to ensure claims are paid correctly. Follows department’s process for follow up on underpayments/overpayments.
• Research and prepare responses for payor requests for additional information or documentation.
• Submits corrected claim rebill requests to the PFS Billing team when necessary to send to the insurance payer with correct information and ensures payment is received and claims are paid per contract
• Research denials and works with other departments such as Coding, Billing, CDM, UM, ect. to resolve denial.
• Submits the insurance reconsideration/appeals with supporting documentation in a timely manner and follow up with insurance to ensure receipt and processing. Follows insurance payer claims and appeals timely filing guidelines.
• Communicate clearly and professionally, in both written and verbal manners with internal personnel, payors, providers, patients, and other authorized representatives in regards to outstanding balances.
• Responsible for adequately working correspondence timely and efficiently (including EOBs, RA’s, denial letters).
• Maintain knowledge of current government and carrier regulations, policies, manuals relevant to the industry.
• Identify and report trends in carrier payments and denials, which includes documentation of actions taken to resolve issues. Follows internal escalation process when necessary.
• Identify complex and aged claims issues and follows internal escalation process appropriately.
• Maintain patient confidentiality and privacy; adheres to HIPAA standards.
• Organizes job functions and work assignments to be able to effectively complete assignments within established time frames.
• Must meet department Productivity Guidelines. Works with all areas of the department to assure maximum productivity. Utilizes the PFS Productivity tracker.
• Demonstrates knowledge of all equipment and systems/technology necessary to complete duties and responsibilities.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Education:
Essential:

• High School or Equivalent

Nonessential:

• Associate Degree

Education equivalent experience:
Nonessential:

• Business or Healthcare Administration

Other information:
Experience Essential:

• Two years general patient accounting experience. Experience working with and general understanding of Medicaid, Medicaid Manage Care, Medicare, Medicare Advantage plans, Commercial, Liability, and Workers' Compensation payors.

Experience Preferred:

• Four years general patient accounting experience. Experience working with and general understanding of Medicaid, Medicaid Manage Care, Medicare, Medicare Advantage plans, Commercial, Liability, and Workers' Compensation payors.

Certifications Preferred:

• AAHAM or HFMA certification