Amalgamated Bank is seeking an ACH Administrator to perform all functions as it relates to the Bank’s ACH operations. This role will keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the Electronic Banking department, vendors, and other pertinent Bank departments.

Essential Job Functions:

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  Download and process ACH Pension, payroll files utilizing various approved secure transmission programs while maintaining all levels of security for both the Bank and clients; schedule files to appropriate sending point utilizing various Bank approved software and complying with Federal Reserve and FIS ACH deadlines
• Enforces all Bank ACH security and operating procedures, reporting all violations to ACH Manager
• Research and resolve customer discrepancies and adjustment requests; modify incoming and outgoing files as per client’s request for deletions and reversals while maintaining all contractual and security procedures; contact and notify clients using appropriate electronic means regarding unprocessed and rejected items to insure proper update and maintenance of all payroll/pension participant records
• Follow-up with relationship managers and clients to resolve ACH origination funding issues
• Process holds, customer notes and special instructions, resolve errors and track, archive supporting documents
• Assist with ACH reporting requirements
• Review and research unposted/unprocessed item reports and take appropriate actions to correct /return items as necessary
• Receive, research and process customer’s requests to stop automatic debits, blocking accounts using applicable systems
• Research and process all reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing
• Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution
• Communicate with customers and branch to resolve problems; follow up on outstanding issues or documents to ensure timely completion and resolution of all processes
• Cover wire transfer related tasks
• Monitor internet banking email and handle customer inquiries and support and enrollment
• Control and maintain all activity records, enforce departmental controls, and audit and security policies
• Research and respond to customer’s inquiries regarding Electronic Funds Transfer (EFT) timely
• Prepare reconciliations and settlements for origination activity, exceptions handling etc
• Maintain, backup and archive files for all processed items. Prepare electronic and document files for offsite storage keeping appropriate records noting retention period
• Maintain pre-authorized EFT files and prepare tickets, letters, and memos, as required
• Act as backup for all EBD functions
• Cross-train in all existing and future EBD functions
• Perform various related clerical duties as directed by manager

Knowledge, Skills and Experience Requirements:

• High School diploma or equivalent
• Good verbal, written and interpersonal communication skills
• Knowledge of ACH rules and procedures
• Thorough knowledge on MS Word, Excel and Access; excellent data entry skills
• Good mathematic and investigative skills

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

As part of our commitment to health and safety, all team members currently working in our office space are required to show proof of vaccination. To be considered for any position at Amalgamated Bank where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received the COVID-19 vaccine prior to their start date. Upon commencement of employment, new team members must provide proof that they have been fully vaccinated against COVID-19.