AIML - Annotation Analyst, Spanish Language job at Apple in Austin, TX

Job Description

Summary

Posted: Jul 18, 2022

Role Number: 200402383

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder thatʼs revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send messages, play their favorite song or even take a selfie. The AIML team is passionate about technology with a focus on enriching the customer experience. We are looking for a motivated Annotation Analyst that demonstrates active listening, integrity, acute attention to detail, and is passionate about impacting our customer's experience. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications

Fluency in the Spanish language with excellent comprehension, grammar and proofreading skills
Excellent English reading comprehension and writing skills
Highly organized with strong attention to detail
Excellent active listening skills with the ability to understand verbal nuances
Understanding of the regions and cultural variations where Spanish is spoken
Demonstrates attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect
Ability to independently navigate systems and tools
Demonstrates integrity and focuses on customer privacy
Experience in content review or a similar environment, prior testing experience preferred
Demonstrates flexibility and adaptability to changing work-flows and responsibilities
Grows with a team where expertise is shared and feedback is welcomed
Excels at working independently to make timely decisions and take appropriate actions
Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
Successfully meets or exceeds targets, working within tight deadlines
Ability to identify business process solutions that increase efficiencies
Ability to maintain focus and aim for high results through large volumes of tasks

Description

Our team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best. As part of the Annotation Team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll listen and transcribe audio files and evaluate Siri’s response and language usage, from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements. Because we believe our individual backgrounds, perspectives, and passions help us build the ideas that move all of us forward. We'll train you to be an expert in understanding, supporting and improving the customer experience. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount. We are seeking applicants with fluency in the Spanish language.

Education & Experience

Bachelors degree or equivalent work experience preferred

Additional Requirements

Ability to work Monday- Friday from 9:00am-6:00pm local time; with scheduling and work flexibility based on business needs
Able to meet minimum typing speed of 40 WPM
Positions with language skills require strong grammar and cultural awareness
Successful completion of a pre-employment assessment and background check
Successful completion of training and certification testing

AIML - Annotation Analyst, Spanish Language Job at Apple, Austin, TX

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Job Description

Summary

Key Qualifications

Description

Education & Experience

Additional Requirements

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