Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As an associate at Fairfield Inn & Suites Phoenix Tempe/Airport, you'll have many opportunities to brighten someone's day.
As Night Auditor, you will
-Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
-Welcome and serve guests in person and over the phone everyday.
-Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
-Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
-Audit, balance, post and reports on daily hotel sales.
-Provide rooms management with a clear picture of their performance using the data gathered.
-Run the night audit final, after ensuring all revenue is in balance.
Fundamentals: To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires overnight availability, continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Responsibilities:
-Register and assign rooms to guests
-Confirm phone and online reservations
-Respond to guest needs, requests, and complaints
-Collect payment from departing guests
-Keep records of occupied rooms and guests
-Communicate pertinent guest information to designated departments
-Audit, balance, post and report on daily hotel sales
Qualifications:
-Previous experience in customer service, front desk service, or other related fields
-Ability to build rapport with guests
-Strong organizational skills
-Excellent written and verbal communication skills
Candidates selected for this position will be employees of MLEM Properties, Inc. and not Marriott International, Inc.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
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