Job Description

Create Your Career With Us!

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Suitevens Center Building

Location: Sioux Falls, SD

Address: 900 East 54th St N, Sioux Falls, SD 57104, USA

Shift: 8 Hours - Varied Shifts

Job Schedule: Full time

Weekly Hours: 40. 00

Department Details

: This is a fast-paced call center environment, offering outstanding customer service assistance in a wide range of laboratory testing needs. A great opportunity for the right individual to expand upon their previous medical/laboratory experience and join a warm and friendly group of individuals, dedicated to patient care.

Job Summary

The Laboratory Client Support Representative is responsible for assisting clients, providers and laboratorians with laboratory-specific inquiries to resolve issues regarding patient testing processed and/or performed by Sanford Laboratories. This position will have outstanding communication skills and medical laboratory experience to manage increasing call volumes. The Laboratory Client Support Representative provides front line services for Sanford Laboratories, and acts as the primary point of contact for physicians, clients, laboratorians, and other health care providers. The Representative will serve as a laboratory resource to health care personnel; facilitate incoming and outbound calls regarding pending laboratory testing, specimen requirements, test order procedures and other laboratory related concerns; demonstrate the ability to coordinate, investigate and respond to issues regarding service to Sanford Laboratories clients.

The Representative must communicate confidential information including patient test results professionally, accurately and courteously to Sanford Laboratories clients, patients, laboratory personnel and providers. They will collaborate with other departments across the enterprise, acting as liaison between internal Sanford Laboratory personnel and providers, nursing, patients and other healthcare professionals. Additionally, the Representative will document all communication via system Customer Relations Management (CRM) software; utilize system functions including test catalog, follow-up worklist, in-basket messaging and phone calls to troubleshoot and resolve inquiries and issues for internal and external providers, clients and other healthcare personnel; review and complete system reports to monitor outstanding specimens, ensure successful fax transmission and billing/claim corrections. Must be able to understand tests performed at Sanford Laboratories, panel components, add-on process and specimen rejection criteria; accurately perform pre-analytical order entry, specimen accessioning, registration & billing workflows, troubleshoot issues with samples received & discrepant orders; utilize Epic Beaker Laboratory Information System (LIS) to retrieve test results, confirm recent lab completion or outstanding orders upon request.

Maintain necessary training and competency to answer most frequently asked questions, utilizes resources to provide timely & accurate specimen requirements, turn around times & test results. Will demonstrate critical and independent judgment in decision-making and problem-solving. Other duties as assigned by supervisor/manager.

Qualifications

High school or GED equivalent required.

At least one year of clinical lab experience or a combination of clinical experience and applicable post-secondary coursework.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0138626

Education: High School/General Education Diploma (Required)

Job Function: Allied Health

Featured: No

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