The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 140 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking a PSA in Carolina Family Practice & Sports Medicine in Cary, NC, to coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.

WE INVITE YOU TO APPLY IF:

• You seek to deliver outstanding customer service with each and every patient encounter.
• You are compassionate, have top-notch interpersonal skills, and are able to maintain calm when assisting patients in need of care.
• You are detail-oriented, conscientious, and take pride in ensuring accuracy in your work.
• You are collaborative and excited to be part of a care team but can also function independently.

JOB DUTIES

• Identify correct patient in Maestro Care, verify patient demographic and insurance data.
• Review and coordinate appointment requests, determine appropriate services, physician, and appropriateness of setting.
• Notify patients of co-payment requirements and outstanding balances.
• Coordinate labs and procedures in accordance with physician preferences. Notify patients of testing date, time and location.
• May be utilized for check in or check out duties if coverage is needed in clinic.

REQUIRED QUALIFICATIONS

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

ADDITIONAL INFORMATION

Certain jobs in the Private Diagnostic Clinic may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description