At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.
MAJOR DUTIES & RESPONSIBILITIES
Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
Partners with store manager to lead a team through strong knowledge & skills.
Provides training & guidance to team members.
Delivers clear & constructive feedback in a timely manner.
Informs store manager of any situation that may require any development or disciplinary action of others.
Supports recruiting, helps select high caliber team & creates talent pipeline.
Follows guidelines to optimally staff store.
Shows great pride in store appearance & executes visual directives.
Strives to maintain positive working relationships with doctors.
Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals.
Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
Performs & understands administrative duties.
Maintains a safe working environment for all.
Works a flexible schedule, including nights & weekends.
BASIC QUALIFICATIONS
High School graduate or equivalent
1+ year(s) management/supervisory experience with direct reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve
PREFERRED QUALIFICATIONS
College degree or equivalent
Previous experience in leadership position within retail & customer service industry
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) &/or ABO Certification in non-licensed states
Brand Final Inspector Certification
Brand Quality, Fitting & Adjusting Program
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Weekly day range:
Weekend availability
Work Location: In person
Health insurance
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
Shift:
Weekly day range:
Work Location: In person
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