The AV Tech is responsible for the daily support of the equipment deployed to community AV spaces, Video Conference Rooms and studio supported tele-conferencing software. The AV Support Technician will provide front line assistance and troubleshooting to the employees of DreamWorks and NBCU.

Responsibilities Include:

• Provide video conferencing technical support. Investigate and escalate issues to senior team members when needed
• Serve as on-site technical support for cross-site, or executive presentations and events
• Setup and operate audio-visual equipment including but not limited to speakers, microphones, wireless microphones, mixing boards, amplifiers, projectors, video cameras, computers, and laptops.

• Coordinate/perform preventive maintenance room checks
• Provide room support and troubleshooting, repair or replace broken equipment as appropriate and escalate to senior team members
• Provide documentation, train end Users on the proper use of room equipment.
• Perform equipment, firmware and software upgrades to existing room installations
• Responsible for equipment definition, procurement and coordination of office AV installs with third party integrators and requesters
• Perform other duties as needed

Qualifications / Requirements:

• 4+ years of experience working and supporting Audio Visual systems and Video Conference Rooms media, studio or broadcast environment supporting AV
• Knowledge of professional and consumer audio-visual equipment including video-conferencing codecs, audio processors, microphones, mixers, amplifiers, speakers, TVs, projection systems.
• 3+ years experience with
• Cisco Video Conferencing Systems
• Crestron Control operation and programming
• AMX Control operation and programming
• 3+ years experience with the below web-based collaboration tools:
• WebEx
• GoogleMeets
• MS-Teams
• BlueJeans
• Ability to walk to multiple conference rooms/offices throughout the day located throughout our facilities.
• Willingness to work flexible hours and occasional weekends
• Experience with room/desk booking solutions (Google Calendar)
• Experience with Digital Signage solutions (ChromeBox/AppSpace)

Desired Characteristics:

• Associates Degree or equivalent from a two year college or technical school desired
• Demonstrate a customer-oriented approach to support with excellent communication skills and the ability to work with a wide variety of technical and non-technical employees of all levels
• Excellent analytical, problem solving and decision-making skills coupled with a sense of urgency and ability to meet deadlines
• Ability to read blueprints and install equipment to specifications
• Certified Technology Specialist (CTS) Certification
• Crestron Core Track Certification(s)

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 -$65,000

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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