Job Description

Title:: Customer Service Representative

Location:: Cincinnati, OH 45241

Position :: Full-time/ Permanent

As a Bank Customer Service Representative, you'll work within defined guidelines, to facilitate service conversations on Banking – Auto Loans line of business or product set. In this role, you will make a difference to our members as you collect requirements and respond with relevant solutions through client defined parameters.

What you'll do:

· Provide operational support to members with their Banking – Auto Loans line of business or product Review accounts and processes transactions that may require action.

· Identify and confirm the member’s immediate request(s) and works to resolve issues.

· Explore member’s needs and recommend to fund an outstanding Loan.

· Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.

· Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

· Follow written risk and compliance policies and procedures for business activities.

What you have:

· High School Diploma OR GED

· Banking, Lending experience would be an additional advantage

· Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures

· Strong interpersonal and communication skills

· Ability to prioritize and multi-task while navigating through multiple business applications

· Successful completion of a job-related assessment is required

Job Type: Full-time

Pay: $35,000.00 - $37,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cincinnati, OH 45241: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Bank Customer Service Representative: 3 years (Preferred)
• Banking: 3 years (Preferred)
• Investment banking: 3 years (Preferred)
• inbound/outbound: 3 years (Preferred)
• call centre: 3 years (Preferred)

Work Location: In person

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