Job Description

Salesforce Business Analyst

Position Description
CGI is looking for a Salesforce Business Analyst to help guide businesses to improve business processes and efficiency in Salesforce. A Salesforce Business Analyst will be the leader in all necessary analyst activities. You will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. As a Senior Salesforce business analyst, you will be the main interpreter of all requirements. You will be the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results.

Your future duties and responsibilities
Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products
Serve as the technical leader and work with business users to elicit requirements via interaction design sessions, business process descriptions, use cases, data analysis, and task workflow
Advises the business and articulates the benefits and risks to a solution's feasibility and functionality
Works closely with third-party vendors including software providers and consultants to implement new solutions
Demonstrates Salesforce functionalities to business users and integrations to other internal systems
Builds proofs-of-concept (POC) for potential new solutions and business flows
Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams
Participates in end-to-end implementation planning including project management, issue
Designs and handles the execution of test plans to ensure a quality solution is delivered
Understands design trade-offs between declarative, code, and third-party tools
Assists with data management and governance. Support reporting requirements and leverage Salesforce for data-driven decisions
Works within the framework of the Scrum standards to deliver business needs. Builds configurations using recommend best practices while delivering scalable high-quality solutions to integrate Salesforce with upstream and downstream systems
Demonstrates a strong technical capability, and understand both business and technical language and ideas and develop and maintain the strategic partner roadmaps - short term to 12+ months
Drives adoption of technology and process changes

Required qualifications to be successful in this role
3+ years of enterprise experience including in-depth knowledge of the Salesforce.com platforms configuration, architecture, and implementation standard methodologies

BS in Information Systems, Computer Science, Other Technology related fields or foreign academic equivalent.
Certified Salesforce.com Administrator
(3 to 5) years of Business Analysis experience supporting enterprise systems
Understanding of CRM principles including support and sales operations
Design and implementation experience with Service Cloud
Design and implementation experience with Sales Cloud, Pardot, and Salesforce Lightning preferred Experience in managing multiple projects concurrently and drive delivery and execution with a customer driven approach and experience working on cross-functional team projects.
Experience working with agile methodologies, systems implementation practice, management consulting firm, or fast-growing startup environment is a plus

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to abilities, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100 - $186,000.

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:

Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Generous holidays, vacation, and sick leave plans
Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

#LI-BR1

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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