Optum Home & Community Care , part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)

This position supports the Central Support Operations by regulating performance standards and expectations in alignment with creating and maintaining staffing models, and developing action-oriented reporting assets for clinical and operational colleague usage. The Performance Associate will collaborate cross functionally to provide critical information to key stakeholders across the organization.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Maintaining and updating Central Operations and Home Health staffing model; tracking continuous process improvement and implementing quarterly updates
• Engage directly with stakeholders on strategic initiatives requiring performance management input
• Supporting colleague’s developmental plans
• Assist in proactively identifying opportunities and solutions for performance improvement
• Collaborate on performance assessments by supporting development of prototypes and refinement of internal analytical tools
• Assist in the implementation of performance management initiatives
• Utilize resources to create actionable plans for achieving clinical and operational performance targets
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree
• 3+ years experience in healthcare operations, performance improvement and/or project management
• Solid proficiency with Microsoft Excel
• Demonstrated record of success in performance delivery, project management, implementation, and diverse operational and clinical projects across departments
• Proven solid problem solving and solutioning skills
• Proven exceptional interpersonal and communication skills
• Demonstrated intermediate reporting and analytical skills to identify trends and performance opportunities
  

Preferred Qualifications:

• Experience with SQL and Business Intelligence
• Payer or provider services experience with focus on utilization management and/or utilization review
• Proven detail organized and highly organized with ability to prioritize, plan and handle multiple tasks
  

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.