Call Center Representative Job at Progressive, Iowa

b2NrR0NVdFhLV2VFdSsxb1dqV2plQT09

Job Description

Call Center Representative
Job Number : 208152


Join Forbes’ 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

  • Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have qualifications

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Training starts: June 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

  • Designated workspace free from noise and other distractions
  • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector
  • High-speed internet access is at your expense unless otherwise required by law

Compensation

  • $19.50 or $21.00 per hour depending on the role you are selected for
  • Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer


Job : Contact Center
Primary Location : United States-Iowa

Schedule : Full-time
Employee Status : Regular
Work From Home : Yes

Similar Jobs

Commonwealth Rolled Products Inc

Reliability Engineer - ABS Job at Commonwealth Rolled Products Inc

Commonwealth Rolled Products is a leading manufacturer of Aluminum rolled products for the Automotive, Commercial, and Industrial markets. The Company operates its production facility in

Del Taco LLC

Assistant General Manager Job at Del Taco LLC

Essential Job Functions: Supports General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor

Excellence Recruiting

Physical Therapist Assistant Job at Excellence Recruiting

Excellence Recruiting is currently seeking an experienced Physical Therapist assistant to join our clients Medical group in the City of Industry/Corona/Ontario/Riverside, CA area. Their team

CRB

Intern - Architecture - Summer 2023 Job at CRB

Company Description CRB's nearly 1,800 expert professionals drive innovative, life-changing and life-saving solutions for manufacturers in the life sciences and food and beverage industries. Our

Daifuku

Junior Technician Job at Daifuku

Assists varied levels of technicians with scheduled and unscheduled maintenance and repair of Baggage Handling Systems and/or Passenger Boarding Bridges.