Category(s): Administrative Support, Call Center
Full Time / Part Time: Per Diem
Shift: First
Call Center Representative
Remote States: CT, FL, NH, NC, OH, RI, TN, TX, VT, VA, MA
Baystate Health, western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is seeking a customer service focused individual to join our Contact Center team!
The Call Center is the first point of contact for our patients within Baystate Medical Practices. The Call Center offers a positive, fast- paced work environment along with the opportunity to make a difference in our patent’s lives.
We offer a flexible work environment that includes the opportunity to work remotely
POSITION HIGHLIGHTS:
SCHEDULE:
REQUIREMENTS:
1) Responds to physician BMP,Community Providers needs to ensure appropriate and timely access to care for patients.
2) Provides prompt responses to requests for appointments and consults via telephone, fax and online portals in a professional, sensitive and courteous manner.
3) Engages directly with patients to support timely, appropriate appointment scheduling.
4) Responsible for providing accurate information to ensure correct clinic appointment type and duration has been assigned
5) Provides accurate documentation following all established processes and protocols. Utilizes Baystate clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices.
6) Proficient in the following applications: CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I privileges and 3M as appropriate
7) Demonstrates use of quality/process improvement in daily activities.
8) Engaged and Customer Focus.
9) Maintain an accuracy rate for call processing for 1 -2 practice locations.
10) Achieves both departmental QA, customer service and Productivity standards.
11) Able to work effectively in a team environment.
12) Positively support and adopt to change and enhancements as needed.
13) Types > 25 wpm
14) Able to adapt to fast paced, high energy department.
15) Strong oral, written and interpersonal communication skills.
16) Maintain strict standard of confidentiality.
1) Successfully completed a medical terminology course or will successfully complete approved course within one year of hire
2) Comfortable working with physicians/medical professionals, with the goal of meeting their needs
3) Solid communications skills in English, Spanish in some settings as needed (both written and verbal)
4) Positive, upbeat personality with a positive outlook
5) Orientation focused on service excellence
6) Ability to use phone, computer and related technology
7) Ability to communicate in writing and orally in a professional manner reflecting the Baystate Operating Principles
8) Demonstrated ability to develop, maintain effective working relationships with internal and external clients in a professional and positive manner
9) Ability to actively listen and engage in communications to ensure understanding of requests/needs of clients
10) Ability and willingness to learn new processes, software or other tools as needed to ensure efficiency and effectiveness
You Belong At Baystate
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.
DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.
Education:
Associates of Science, GED or HiSET (Required)
Certifications:
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
This role serves as the Missile Defense Program. Responsibilities include working as a liaison with the MDA customer to coordinate Technical Instructions across
The Laboratory Client Support Representative provides front line services for Sanford Laboratories, and acts as the primary point of contact for physicians,
The Ashland Police Department is conducting a selection process for qualified entry-level (recruit) officer candidates.We are looking for motivated individuals who wish to work for the Ashland
Ensure the client site is provided with high-quality security services to protect people and property. Manage a team of security officers, site and/or shift
Want to earn a steady income in a great work environment? If so, Doyle Security Services is the perfect place for you! Doyle Security Services, Inc. (DSS) is seeking experienced Security