If you are located within Eastern Time zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Central Medical Record Technician will be a critical member of the Field Services team, supporting multiple markets across the organization. The position will be responsible for obtaining external medical records from community providers through a combination of outreach to provider offices and searching online electronic databases. The technician will also be responsible for conducting centralized initiatives for the Field Services Department related to Quality operations, Risk Adjustment operations, and medical record collection. This role requires technical proficiencies and the ability to apply critical thinking to a variety of systems, platforms, and technologies.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 4:30pm.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Perform outreach to provider offices, clinics, and hospitals to obtain medical records to help support market activities related to patient care, quality, and risk adjustment
• Access remote Electronic Health Records systems to obtain patient records while adhering to HIPAA regulations and external system rules
• Process incoming records according to standard procedures, including renaming, splitting files, scanning paper documents, processing external storage devices, categorizing, and uploading records
• Perform quality reviews of retrieved medical records to determine completeness and accuracy as well as basic reviews of records to identify risk adjustment and/or quality targets
• Market Support including communicating with market team members and leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Ability to work our normal business hours of 8:00am to 4:30pm, Monday - Friday

Preferred Qualifications:

• MA certification or experience as a Medical Assistant in a physician office setting

Telecommuting Requirements:

• Reside within Eastern Time zone
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Experience working in a rapidly growing company or division with geographically dispersed business units and/or customer service experience is a plus
• Experience working with cross-functional teams and influencing without authority
• Proven track record demonstrating leadership skills, critical thinking, proactive operational excellence, and problem solving

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Connecticut, New York, or Rhode Island Residents Only: The salary range for Connecticut / New York / Rhode Island residents is $16.00 - $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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