Chargeback Specialist

To review, research, process, and resolve Debit/Credit Card brand dispute claims. Respond to inquiries from customers, communicate with internal/external teams regarding contracts to avoid potential chargeback disputes. Remain alert and informed of threats to account security, counterfeit operations, and stolen cards.

ESSENTIAL DUTIES:

• Review, research, and resolve debit/credit card dispute cases in accordance with card brand regulations, policies and procedures
• Document and track arbitration and compliance cases to prevent or minimize financial impact
• Identify payment process improvement opportunities related to dispute trends
• Respond to email and phone inquiries from customers, both internal and external, regarding contracts, payment authorizations, settled charges, and refund exceptions
• Ability to work with minimal supervision while maintaining high level of confidentiality
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Ability to navigate and use multiple computer programs including Microsoft Office
• Excellent verbal and written communication
• Positive, upbeat, self-motivated with a “can-do” attitude.

U-HAUL OFFERS:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/ membership
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul federal credit union
• Wellness Program

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.