At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

The Office of Individual and Family Affairs Child Behavioral Health Member Liaison is responsible for child and family member advocacy and system navigation of behavioral health services and social services and supports. This role is to communicate and disseminate information to members and families to identify concerns and remove barriers that affect service delivery or member satisfaction. The OIFA Child Behavioral Health Member Liaison collaborates with the contracted providers, community organizations, and other member support areas, including but not limited to Provider Services, Member Services, Care Management, as well as working cross collaboratively with all internal departments.

If you are located in Phoenix, AZ , you will have the flexibility to work from home 3 days and in the office 2 days a week in this hybrid role* as you take on some tough challenges. Local travel required up to 25% of the time.

Primary Responsibilities:

• Provide advocacy and system navigation of behavioral health services and social services and supports
• Build partnerships with individuals, families, youth, and key stakeholders to promote recovery, resiliency, and wellness
• Oversee the provision of, and ensure the availability of, Family Support services by having access to reports to monitor, track, and trend these services
• Assist members and their families by answering questions, providing program information and education about care coordination program services, network and community resources and coverage determination guidelines
• Identify as participates in internal/external learning opportunities, utilizes available resources, and promote use of educational materials and web-based information
• As appropriate, consult with family members, health plan, existing providers, and primary care physicians regarding patients' treatment needs and goals and to facilitate proper coordination of care
• Fields calls, emails, concerns, and request for assistance addressing members and their families issues
• Assists in development of member facing materials and works cross-functionally internally regarding member facing resources/materials utilizing recovery focused/person center language as it relates to children’s/family services
• Attends in-person Community forums/provider councils to engage, educate and gather member feedback on system issue improvement
• Support outcome-focused, evidenced-based best practices and guidelines with providers
• Provide consultation to providers and/or members on a variety of issues including benefit information, safety issues, confirmation of prior authorizations/ approvals, procedures for higher level of care evaluations, and requests for an explanation of the level of care, coverage determination, or best practice guidelines
• Understand benefits in compliance with plan inclusions, limitations, and State/Federal mandates
• Meet all documentation audit standards
• Participate in other duties assigned based on the needs of the health plan
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 2+ years of experience in behavioral health
• Proficiency with Microsoft Office Suite programs (Word, Outlook, Internet)
• Reliable transportation with the ability to accommodate some field-based travel within the service delivery area (up to 25%)
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
  

Preferred Qualifications:

• 1+ years of experience with special populations, including I/DD (others – students/school systems, etc.)
• 1+ years of dual diagnosis experience with mental health and substance use
• 1+ years of community-based experience
• 1+ years of experience with public speaking
• 1+ years of experience working in an environment that requires coordinating benefits and utilizing multiple groups and resource for members and their families
• 1+ years of experience of publicly funded healthcare and social service systems and Medicaid eligible or enrolled populations
• 1+ years of experience with recovery and resiliency models
• 1+ years of experience researching and connecting with community resources, including ability to utilize features of search engines as well as intranet to discern available resources for any member
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.