Overview:
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Check out What It's Like in Claims, and see what makes us great!
We offer a
surprisingly great Compensation Package:
This position is eligible for up to $2,000 in Welcome Bonuses throughout the first year of employment.
Starting salary is between $50,999.65 - $75,502.05 ($25.31 - $37.47 / hour) based on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! There is a $1.25 per hour pay differiential for this Spanish bi-lingual role.
You are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
We offer a ton of amazing Benefits - here’s a preview of what you might not find other places:
- Paid Time Off (PTO), plus:
- 5 days of Life Leave to take care of yourself and your family
- Paid Volunteer Time
- Annual Celebration Day to celebrate what’s important to you
- Paid Development Time
- Wellness and mental health programs
- Tuition Reimbursement/Community College Tuition Program
- Discounts from hundreds of retailers through our Perks at Work program
Where you’ll work:
This is a
remote position where you will work from home full time. However, competitive candidates
must reside within 100 miles of Austin, TX or San Antonio, TX.
Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Responsibilities:
What You Can Expect:
Start date: 05/08/2023
Responsibilities:
When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Claims Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Hours of Operation: The anticipated hours of operation will be 7:30am-8:00pm. As such, depending on the customer time zone and employee office location, employee shift may fall outside of 7:30am-8:00pm employee time. Employees may be expected to work in a rotating shift environment including irregular hours, weekends and holidays based on workload and job requirements, employees’ work schedules may change based on business need.
This is a REMOTE position. You will need to follow the remote work model.
The remote work model consists of working from home, full time.
Required Training: You will be required to attend all training necessary for this position as dictated by the department. Training requirements, times and duration Tmay vary based on current job role, experience, jurisdictional knowledge, etc. training hours are normally 8:00am-4:30pm Monday through Friday with a 45 minute non-paid lunch daily. Training hours may vary based on business needs.
Licensing (if applicable): this position requires successful completion of all applicable state adjustor licensing exams and background checks necessary to obtain the appropriate state mandated licenses. Employees will have three attempts to successfully complete all exams. The maximum time period between the initial examination attempt and the final attempt is 90 business days. Newly hired employees must obtain licenses within six months of their hire date. You must maintain and keep all licenses current and in good standing including completion of required continuing education. Failure to successfully complete all exams and/or complete and pass the state required background checks timely may result in termination of employment.
Additionally, there may be some initial out-of-pocket expenses for licensing registration that you will be asked to pay during your first week of employment. State Farm will reimburse these expenses within 5-7 business days of your expense reimbursement request. You will also complete a P&C Licensing Agreement as part of your onboarding.
Telephone Monitoring: positions are subject to telephone monitoring and/or recording for quality assurance and training purposes. You will be required to sign the Acknowledgement and Consent to Telephone monitoring and Recording Form on your start date.
Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process.
Qualifications:
Competitive candidates demonstrate the following:
This is a Spanish Bilingual role, to qualify for this position you must take and pass a language proficiency exam.
- Strong written and verbal communication skills
- Ability to prioritize and timely complete workload while efficiently utilizing technology
- Strong critical thinking and decision-making skills
- Accountability
- Resourcefulness
Preferred/Desired Skills, Education, Knowledge, Experience:
- Bachelor’s Degree
- Claim handling knowledge and experience
Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
Come join the Neighborhood and do some good!
Visit State Farm Careers for more information on our benefits, locations, and the hiring process.
This is where the excitement begins!
This position is eligible for up to $2,000 in Welcome Bonuses throughout the first year of employment.