The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time/ Clerical Associate in the Bureau of Health Services within Counseling Service Unit (CSU). Reporting directly to the CSU Director, the successful candidate will: Create and maintain records and charts for providers enrolled in the World Trade Center Health Program (WTCHP). Check eligibility of clients for services provided through WTCHP flagging those who need additional certifications. Work with the Director on preparing certification packages for members newly diagnosed with WTC related mental health conditions. Be responsible for sending, tracking and updating records in client’s database as well as medical systems, as well as systematically storing all related documentation and records so these can be retrieved upon request. Maintaining WTC client charts ensuring capturing of correct information and maintaining database. Assist the Director in generating authorizations for treatment updating records in electronic record system. Work on special project targeting recruitment of potential WTC mental health providers with goal of expanding WTC mental health provider network. Enter and manage data for newly developed WTC mental health provider database. Assist members with WTC medication refill. Be responsible for submission and tracking of WTC certification package. Back-up for the Office Manager, as needed.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Previous customer service experience, proficiency in Microsoft Office Suite

We offer great benefits and programs!

Health Benefits at no or low cost with an array of health plans
Defined Pension Plans
401(k) and 457(k) Retirement Savings Programs
Dental and Vision Coverage
Prescription Drug Program
Flexible Spending Program
Paid Holidays and Generous Annual Leave
Training and Professional Development
Opportunity for Scholarship
College Savings Program
Commuter Benefits
Employee Assistance Programs
Workplace Wellness Programs
Student Loan Forgiveness
Municipal Credit Union

• Appointments are subject to Office of Management and Budget (OMB) approval.

NON-CITY EMPLOYEES/EXTERNAL CANDIDATES PLEASE GO TO https://a127-jobs.nyc.gov/
CITY EMPLOYEES MUST APPLY VIA EMPLOYEE SELF SERVICE https://a127-ess.nyc.gov/

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.