Job Description

Who are we?

LMJ is an Alaskan-based provider of integrated IT solutions, managed services, and business computer support for all of Alaska and parts of the West Coast. Our purpose and drive is to bring indispensable business value to our clients in an ever-changing technology landscape to foster growth. We are the largest independent IT managed service provider in Alaska and have been recognized by MSPmentor Top 501 Managed Services Providers Nationwide List.

What do we value?

In the competitive service environment in which we operate, we must maintain the highest standards of integrity. Our reputation and our success depend on it. Our Core Values define the behaviors that will make us successful in the communities we serve. Everyone at on the LMJ team is hired, rewarded, and promoted around these values. They are as follows:

LMJ F.A.C.T.S.!

• FUN - Create a fun environment where employees enjoy coming to work and our clients feel the positive energy.
• ACCOUNTABLE - Communicate and follow through on commitments with integrity; say what you do, do what you say.
• CARING - Show compassion for fellow employees, clients, and community.
• TIMELY - Doing the right thing at the right time.
• SMART - Be intelligent and perceptive in your actions.

Why do you want to work with us?

As stated in our Core Values, we’re fun! We also care deeply for not just our clients, but our people and communities as well. We value not just technical intelligence, but most importantly, emotional intelligence in our team members and leaders. Our business is growing rapidly, which means we have ample opportunity for our people to grow too. In additional to our people-centered culture, we also offer:

• Competitive compensation range plus the potential for incentives-based upsides
• Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
• Flexible and generous vacation, sick, and holiday benefits
• 401(k) tax-deferred savings plan with employer matching
• Certification/Continuing Education benefits and in-house training programs
• Discounts at various retailors
• Company-sponsored gym membership
• A well-stocked kitchen full of snacks
• Regular staff parties and get-togethers, both in and out of office

Now to get to some of the specifics of a Client Account Manager and the critical role it plays in our organization!

What does this role entail?

The Client Account Manager is one of the most critical roles in our organization as you’ll be responsible for ensuring that our customers are regularly engaged with LMJ Consulting, happy with our services, and increasing the level at which we are providing indispensable value as a key partner to their company. You will be the communication bridge between the client’s leadership and our technical team to make sure IT resources are being applied and planned appropriately; this includes working with the client’s leadership to form technology strategies that line up with their business objectives as well as create short- and long-term roadmaps to meet those objectives. You’ll offer guidance for clients in their financial planning, business systems, and technical requirements. You also aren’t afraid to do the “dirty” work; you’ll be responsible for tracking your activity notes with clients, managing service renewal calendars, and keeping on top of a daily/weekly/monthly communications calendar with your clients. Overall, you will play key role for client success and spend much of your time in front of clients exploring how LMJ can better provide indispensable business value.

Things you’ll do a lot of:

• Hold regular Business Technology Review meetings with clients, both in-person and remotely (audio/video conferencing). These regular business technology reviews will consist of:
• Working with client leadership to plan a comprehensive IT strategic vision addressing needs associated with their business goals
• Develop, write, and present a Technology Roadmap document that includes short- and long-term budget and technology planning
• Asset Management Review
• Service Ticket Reviews
• Build and distribute appropriate reports to clients as needed.
• Field questions and inquiries from clients with incredible responsiveness and valuable insight.
• Identify ways that LMJ Consulting can provide other services as it fits within the client’s needs.
• Work with LMJ technical team members to design solutions, create sales proposals, present proposals, and successfully close sales opportunities.
• Encourage and manage a growing referral network from happy clients.
• Regularly meet and collaborate with the Sales Manager, Sales Team, Service Manager, and Service Coordinator to communicate client feedback and needs and formulate solutions to meet those needs.
• Actively participate and take a leading role in periodic marketing events such as Lunch & Learns, Client Appreciation Events, and other various conference/speaking opportunities.
• Develop exemplary relationships with clients while providing indispensable value to their entire organization.
• Assist and mentor other Client Account Managers as needed.
• Actively participate in personal and professional growth and development.
• Actively collaborate with all LMJ Consulting team members and suggest ways to better operate and develop as an organization while taking a leading role as a servant leader in its execution.
• Keep up to date with leading technology and business trends, including making recommendations to clients (and LMJ) on implementing them.

Why do we want to work with you?

Above all, you’re a team player and aren’t afraid to take the lead (or “lead from behind”) – we like to call this Servant Leadership. You also understand the role information technology plays in businesses and how it can be leveraged to make organizations and their people more strategic, productive, and profitable. Building and growing long-term sustainable relationships drives you and, you’re Smart – intelligent and perceptive in your actions; you have high emotional intelligence and being understanding and empathetic is your default. You possess a high level of professionalism and bring strong business acumen with candor to the table – no matter if it’s the Janitor or the CEO sitting across from you. You are collaborative, fast-moving, and comfortable with change; LMJ is a rapidly growing company and you aren’t afraid to be a part of this cause. You’re a communications wizard – verbally, written, unspoken, and all the above! Last but not least, you are a committed team member, life-long learner, relationship-driven, and want to contribute to a winning team and growing organization.

Some of your qualification might include:

• Bachelor’s Degree, Associates Degree, or Equivalent Experience
• 2-5 years of IT experience, may or may not include sales consulting, service, or support with client-facing responsibilities
• Proven track record of managing client relationships and driving customer satisfaction
• Understanding of, interest in, and passion for technology and current industry trends
• Absolutely solid written and verbal communications skills
• Ability to work independently and productively without constant supervision
• Demonstrable strengths in project and process management
• A true intellectual curiosity, a desire to constantly improve client and company outcomes, and a collaborative team attitude

Like what you see and want to connect with us? This is what happens next:

• Step 1: Let’s Talk!
• Step 2: Let’s See Who You Really Are! (online Berke Assessment)
• Step 3: Let’s Meet!

Job Type: Full-time

Salary: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Anchorage, AK 99503: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Anchorage, AK 99503

Similar Jobs