Job Description
Overview:
Ideal Image is North America’s #1 aesthetics’ brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes “confidence changes everything,” and its mission is to instill confidence by helping people look and feel their best…taking a holistic, personalized approach to health and wellness that works from the inside out.
The Director of Client Care will meet and greet all incoming clients. They offer clients a complimentary consultation for treatment services in concert with the Ideal Image sales process and in accordance with established sales goals. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
The company is headquartered in Tampa, FL
Responsibilities:
- Interacting with clients in a friendly and professional manner
- Checking clients in and out of their appointments, pulling charts and filing
- Answer phones and schedule client appointments
- Master a basic understanding of each service offering
- Upsell new areas/services to current clients in order to hit individual monthly target
- Assist with local marketing events as needed
- Act as liaison between face, skin, and body specialists and treatment providers
- Collect and handle payments
- Confirmation and follow up calls
- Knowledge of Salesforce (data entry, usage etc.)
- Order office supplies
- Assist with new clinic openings as needed
Qualifications:
Qualifications:
- High School Diploma/GED or bachelor’s degree from an accredited institution. Successful sales experience may be substituted for academic credential
- 1-2 years of customer service experience, preferably in a spa or high-end retail environment.
- Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills
- Proficient with personal computers and contemporary software applications (MS Office Suite, Internet Explorer, etc.)
- Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
- Strong guest service orientation
- Rapid learner with the ability to grasp concepts and protocols
- High attention to detail
Benefits:
- Competitive compensation and bonus opportunities
- Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts
- 401k Plan with Employer Match
- Employer-paid life insurance and short-term disability
- Company paid holidays and vacation days
- Discounted cosmetic services for employee, family, and friends
- Cosmetic products discount
Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Image’s team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America— 20 million and counting. Ideal Image’s aesthetic services include laser hair removal, body sculpting, Botox® and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.
Ideal Image is an equal opportunity employer.
Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption.