Senior Client Marketing Manager
Join Us. Let’s make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who We Are:
Iodine Software LLC. is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights and empowering intelligent care. We profoundly believe the future of healthcare, and the survival of healthcare systems, rests in a strong, symbiotic relationship between dedicated clinicians and executives who do the work and the most powerful, predictive tools available so they can meet with confidence the delicate balance of quality, efficiency, and system financial resilience.
What we’re looking for:
Iodine Software is seeking a proven customer marketer with the ability to develop and execute successful customer engagement programs that directly impact customer adoption, retention and lifetime value.
What you’ll do:
Our ideal candidate is familiar with the SaaS customer journey and has experience developing strategies to help customers understand and engage with key product features early in their life cycle with Iodine. You will develop and implement marketing plays for key stages in the customer journey that drive retention, engagement, expansion, and advocacy. The
Senior Client Marketing Manager will also perform the following duties including, but not limited to:
- Collaborate with customer success, product, and marketing to optimize how we engage customers across the lifecycle including: onboarding, renewals, and referrals
- Increase customer advocacy (including referrals, testimonials, references, etc.), identifying cross-sell and upsell opportunities, and increasing loyalty and retention
- Assist the upsell and cross-sell team in materials to retain and grow the products used and owned by clients
- Drive customer engagement campaign strategy and execution
- Support in the content creation and event execution for our annual client summit
What we’d love to see:
Minimum Requirements (Education, certifications and experience):
- Bachelor's degree in Marketing, Communications or similar field
- At least 5-7 years of experience in marketing, with a focus on client marketing and engagement
- Demonstrated success in driving client retention and engagement outcomes
- Experience in executing on and analyzing Voice of the Customer (VoC) research like customer interviews, surveys, user research and more
- Excellent oral and written communication skills
- Comfortable using collaboration (Slack & Asana) CRM tools (Salesforce), and marketing automation tools (HubSpot)
- Ability to build collaborative relationships.
- Ability to identify and seek needed information/research skills.
Preferred Requirements:
- Experience with SaaS client engagement a plus
- A creative and innovative mindset, comfortable acting with purpose and conviction in the face of ambiguity
- Strong marketing analytics capabilities with a track record of driving proven results
What we offer:
- Health Benefits Package: Medical, Vision, Dental
- Telehealth
- Pharmacy Resources
- Savings and Spending Accounts
- Life & AD&D Insurance
- Disability Insurance
- Travel Assistance and ID Theft Protection
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- Employee Assistance Program
- Lifestyle Spending Benefit
- Legal Plan
- 401(k) Retirement Savings Plan and Match
Why should you join Iodine?
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin and on our website at www.iodinesoftware.com.
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At Iodine Software, we don’t just accept
DIFFERENCE — we celebrate it, we support it, and we flourish on it for the benefit of our employees, our products, and our community. We pride ourselves to be an equal opportunity workplace and are an affirmative action employer and a member of
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**You must be currently authorized to work full-time in the United States**