Job Description

POSITION OVERVIEW

We are seeking a Client Success Coordinator who will oversee the entire client experience from when they enroll in one of our programs to when they complete the program. You will ensure that all possible retention strategies are executed. You will be our client’s biggest cheerleader and trusted partner, facilitating and enhancing the culture of our client community.

Here’s how:

Client Onboarding (~3 hours each week)

● Onboard new clients and provide a smooth, high-touch experience

● Make client touchpoint interactions during the onboarding process to ensure there’s no client left behind, ensuring that nobody feels like they are just a number. When a client is enrolled in the program, ensure they are progressing in alignment with our curriculum.

● Ensure that all clients have completed key elements of the curriculum according to the outlined milestones

● Monitor client progress throughout the program

● Refine renewal and retention process by ensuring that clients transition from one program to the next

● Manage client management system in Airtable to track progress and update client records

Client Support (~5 hours each week)

● Search and post jobs for client consumption

● Attend weekly live coaching calls

Team Support (~1 hour each week)

● Provide a weekly team update on client wins and challenges

● Track and report key program metrics

● Make recommendations for opportunities to improve client experience

THE ROLE IS PERFECT FOR YOU IF:

• You have strong interpersonal skills and high emotional intelligence with the ability to communicate effectively with a variety of personalities.
• You have strong written and verbal communication skills.
• You are available to work Monday through Friday during standard business hours (Pacific through Eastern time is acceptable).
• You are a person of integrity: be able to make commitments and follow through as indicated.
• You are a self-starter and quick learner with a strong desire to help others win.
• You have strong organizational skills with the ability to multi-task and adapt as priorities change
• You have experience working with Airtable, Zapier, Slack, and Circle is a plus
• You have experience in doing mock interviews and providing feedback.
• You have experience working in Tech or Human Resources is also a plus.

THIS ROLE IS NOT RIGHT FOR YOU IF YOU ARE…

• Someone who is not encouraging.
• Someone who doesn't love to see people win.
• Someone who does not have attention to detail.
• Someone who is absent-minded.
• Someone who is unresponsive.
• Someone who does not respond well to direct feedback.
• Someone who feels bored with operational and repetitive tasks.
• Someone who can’t be Independent.
• Someone who has problems dealing with work and personal tasks.
• Someone who doesn’t think ahead.
• Someone who has no plans or long-term goals.
• Someone who doesn’t anticipate outcomes.
• Someone who is not willing to take the extra mile in performing the job.

To apply, submit your application here: https://bit.ly/BlairCSC

Job Type: Contract

Pay: $24.00 - $28.00 per hour

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Work Location: Remote

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