Job Description

Title: Manager Clinic Operations

Location: Green Bay, WI

Site: Multiple Sites

Relocation: Relocation Assistance Provided as Needed

HOW YOU’LL MAKE A DIFFERENCE:

As the Manager of Clinic Operations you willoversee all clinic operations in the Northern PSA including clinical and various support functions. You will develop, maintain and implement policies and procedures, budget, and staffing for multiple clinic locations or for a large, complex business line.

Accountabilities:

• Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
• Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives. Ensures compliance with all applicable local, state, and federal regulations and guidelines.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

WHAT YOU WILL NEED

Education:

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience:

Typically requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes. Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions:

• Generally exposed to a normal office environment.
• Position requires travel between clinic sites; therefore will be exposed to road and weather conditions.
• Operates all equipment necessary to perform the job.

WHAT WE BELIEVE:

Advocate Aurora Health is committed to diversity and inclusion every single day and in everything we do. Diversity lives in the differences, great and small, that matter to us and make each of us unique – from our age and the color of our skin to our abilities and the things we believe in. We know that empowering our differences inspires creativity that leads to innovative solutions – for our team members, consumers, and communities. And because health care is built upon relationships, it’s important for the people we serve to be able to trust us to meet their unique needs.

By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our team members can thrive, and our business can grow. As a team member, working in a diverse setting allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.

Job Type: Full-time

Pay: From $88,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Opportunities for advancement
• Paid time off
• Pet insurance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Outpatient

Ability to commute/relocate:

• Green Bay, WI: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• physician relations: 5 years (Required)
• Relationship management: 5 years (Required)

Work Location: In person

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