**IMPORTANT NOTE** If you are interested in applying for this role, please know you MUST apply via the FIU Careers Website in order to be considered: careers.fiu.edu -> Prospective Employees -> Enter the Job ID for this position: 529096 on the Search Bar

If you are a current employee of FIU, please know you MUST apply via the FIU Career Website in order to be considered: careers.fiu.edu -> Current Employees -> Enter the Job ID for this position: 529096 on the Search Bar

About FIU

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Job Summary

Assists and supports the FIU Online Recruiting and Lead Nurturing Team by providing quality and efficient customer service educating prospective student leads on FIU Online fully online programs. Additionally, the position is responsible for assisting the manager with development, analysis, and implementation of daily duties within the contact center.

• Supports the recruiting and lead nurturing process by communicating with prospective students through a variety of communication channels in order to cultivate and enhance enrollment interest from the point of initial inquiry, submission of application through to enrollment (depending on assignment).
• Responds to prospective student's inquiries regarding program information, enrollment, registration and escalates when needed.
• Works with the Recruiting and Lead Nurturing Team and managers to analyze all data with the goal of meeting metrics and increasing lead to application conversions.
• Collaborates with the Enrollment and Recruitment Manager to effectively lead and guide the team in routine core functions of student recruitment, including enhancing recruitment outreach, documenting student contacts, and setting future appointments.
• Works in close collaboration with other university-wide College Recruiters to manage prospective student lead-to-enrollment conversion and enrollment goals.
• Participates in recruiting events and promotional activities such as call-a-thons, info sessions, virtual open houses, etc.
• Collaborates with the supervisor on methods to improve area operations, efficiency and service to both staff and prospective students.

Minimum Qualifications

Bachelor's degree and 1 year of relevant experience or a Master's Degree.

Departmental Requirements

Ability to work late evenings based on weekly rotation schedule (Monday - Friday 1pm - 9pm).

Desired Qualifications

• Experience working with students in an educational setting.
• Experience with coaching and/or advising students.
• Proficient in Microsoft Office Suite.
• Experience in a sales environment.
• Experience using a Customer Relationship Management (CRM) system (i.e. Salesforce).
• Strong organizational, analytical, problem-solving, and time-management skills.
• Strong interpersonal and verbal communication skills.
• Ability to work effectively with diverse team members.
• Knowledge of FERPA federal law

Job Category

Administrative

Advertised Salary

$35,750 - $40,000

Work Schedule

• Begin time: 9:00 AM
• End time: 5:30 PM

Pre-Employment Requirements

Expanded Criminal Background Check

Other Information

• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.

How To Apply

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

• This posting will close at 12:00 am of the close date.

How To Apply

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

• This posting will close at 12:00 am of the close date.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.