Description

Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof.

Immediately Hiring - Ability to begin work in a couple of days!

Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

Complimentary Pet Day Camp Bring your dog with you to work!

COMMUNICATIONS ASSOCIATE
Pet Paradise Resort is seeking an energetic and motivated employee to be responsible for the social media, creative content, and customer communications of the resort. The Communications Associate is a liaison to corporate marketing and shapes the customers' experience by supporting strategy and content.

Daily Responsibilities Include:
Creative Content & Strategy

• Create original content, including photos, video, copy
• Edit photos and videos using editing apps (Adobe experience preferred)
• Take daily pictures and videos of pet guests; record, edit and post videos.
• Utilize insights to determine what the most effective content is and when to post it.
• Adhere to Pet Paradise branding standards.
• Apple Product Knowledge

Social Media

• Represent Pet Paradise on social media platforms, by monitoring and responding to comments and private messages in a professional and timely manner (Facebook and Instagram).
• Follow monthly social media calendar and checklist from Marketing team.

Customer Communications

• Monitor, responding to, and escalating Facebook reviews from customers.
• Send out arrival emails and Furever Connected communication emails to pet owners.
• Write daily report cards for pet guests to deliver to pet parents.
• Utilize insights to determine what the most effective content is and when to post it.

Resort Specific

• Support resort cleaning, maintenance, and dog handling during down times
• Report any unusual behaviors, injuries, or critical information to management
• Use proper dog handling techniques as instructed by management in playtimes
• Maintain a high standard of cleaning
• Maintain a high standard of pet and employee safety

Requirements:

• Working towards earning a degree in Marketing, Communications, Public Relations, Advertising or relevant field.
• Excellent communication skills; writing skills with the ability to compose posts free of grammatical errors. Be creative.
• Experience with Social media platforms: Facebook, Instagram and Twitter
• Experience with GoPro (editing software as well as actual camera)
• Able to understand and apply insights. Technical skills and the ability to pick up new tools.
• Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times
• Able to learn to work with and handle a variety of sizes and breeds of dogs and cats
• Ability to receive instructions and remain adaptive to change and training material

Benefits & Perks:

• Complimentary Pet Day Camp Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) plan with Company Match
• Health, Dental and Vision Insurance (full-time status)

Work Environment:
While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather), outdoor weather conditions and loud noise.

Associates may be exposed to animals that are agitated, injured, and may scratch or bite.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin