Job Title: CRM Analyst
Department: Business Intelligence
Business Unit: 01460
Location: Denver, CO
Reports To: Manager, CRM
Employment Type: Full-time, Exempt
Supervisor Position: No
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
If you have a strong desire to work in a professional sports setting, are passionate about being part of a growing team, and have a background working with CRM systems or related platforms, this may be the role for you. We are seeking a phenomenal teammate with strong time management and interpersonal skills, a professional manner, positive attitude, and eagerness to learn. The ability to multitask and adapt to a changing environment are imperative to success in this position.
Nature of Work:
The CRM Analyst is primarily responsible for empowering the Colorado Avalanche, Colorado Mammoth, Denver Nuggets & Colorado Rapids Sales and Service teams to achieve success through utilization of a well-designed CRM interface and strategic deployment of sales contacts that increases conversion and retention. Success in this role will be measured in part by the ability to cultivate a solid pipeline of leads, growing high-value fan engagement/retention, and increasing fan lifetime value. The ideal candidate has experience collaborating with Sales and Service teams on lead and retention strategies, has deep experience in customer list management and prioritization, and can enable front-end CRM modifications and best practices.
Examples of work performed:
- Implement a Microsoft Dynamics 365 CRM for KSE Radio (and other companies as needed), including migrating data into the system.
- Assist in day-to-day administration of CRM modules, including user access and permissions, performance and database size and structure.
- Drive usage of reporting by all CRM end users to manage their pipeline, and provide team leads with dashboards and other reports to evaluate their team’s performance.
- Train new users and stay updated on latest additions and developments to CRM.
- Troubleshoot errors or user issues with the CRM system.
- Perform additional duties assigned.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Qualifications
- Minimum
- BS/BA degree in field or related field
- Applicants must meet minimum qualifications at the time of hire.
- Preferred
- 1 - 3 years’ experience in field
- Microsoft Certifications in Power Platforms
Competencies/Knowledge, Skills & Abilities
- Prior CRM experience as an end user, analyst, or administrator, preferably with Microsoft Dynamics 365.
- Ability to maintain positive attitude and demonstrate professionalism
- Ability to maintain a high level of confidentiality
- Ability to complete work accurately and in a timely manner
- Ability to work independently & in a group setting and demonstrate good judgment skills
- Ability to communicate effectively orally and in writing
- Ability to communicate analyses with end users and senior management
- Possesses excellent interpersonal skills
- Ability to multi-task, prioritize and adapt to changing environments
- Strong critical thinking, a growth attitude, and deductive problem-solving.
- Interest in developing ideas and projects from the ground up and being a self-starter.
- Technical understanding of data, database management, and reporting/analytics.
Compensation
- Base salary range $55,000 - $62,000 per annum
Benefits Include
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K plan/Employer Match
Applications must be submitted online at:
All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.