Customer Care Associate Job at BCI Acrylic Independent Dealers, Remote

OWNsUUN4NVVmbVhadU81a1dEZWtLUT09

Job Description

YE Remodeling is always ready to help you with your unique needs. We founded our company to provide comprehensive home improvement services to locals in Southampton, PA. Today, we also offer renovation & remodeling, room addition & custom home construction, flooring, door & window installation, fencing, and kitchen, bathroom, and basement remodeling solutions

We're looking for a super-friendly and organized person to join our team!

We love happy customers and your job is to help them out any way you can!

You'll be working directly with our Customer Support Manager who will oversee support and help with issues that may need to be escalated.

Job Duties:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Assisting customers through our online chat and support tickets channels
  • Returning customer phone calls as needed
  • In between customer support, you'll also work on research projects and other tasks to help out the team.

Skills Needed:

  • Excellent communication skills (both with customers and colleagues)
  • A thick skin when dealing with difficult customers (not common, but it happens)
  • Ability to not get overwhelmed when presented with high support volumes
  • Ability to quickly pick up and retain information about acronyms and industry jargon related to continuing education
  • Bonus points for any previous experience with the continuing education industry

How You Will Excel In This Position:

  • You're always on time and do what you say you will do when you say you will do it
  • You get to the point where you can answer nearly all customer questions without needing to escalate issues
  • You rarely miss a chat and get back to tickets and phone calls immediately
  • You consistently surprise and delight customers with amazing service
  • You regularly getting high ratings and praise from customers
  • You ask for more tasks to work on when workload is low
  • You pay attention to detail, making sure to submit a cover letter which includes the keyword 'apple’ when applying for this position
  • You offer ideas on how to improve the operations of the business

Requirements:

  • Comfortable using a Mac laptop
  • Have access to fast, reliable internet
  • Must be able to work M-F 8:00am-4:30pm (pacific time)

Full Benefits include:

  • Work 100% remotely
  • Company issued laptop
  • Internet reimbursement
  • Up to 18 paid time off days per year
  • 10 paid holidays, including your birthday!
  • Medical, dental, and vision insurance
  • Retirement plan with match
  • Annual company trip

Job Type

  • Full-time, Part-time

Salary:

  • $23.44 - 31.44 per hour

Work Schedule:

  • Monday to Friday
  • 8:00am-4:30pm PST

Work Location

  • Remote

eBsEnWALoh

Similar Jobs

Lumen

Lead Data Architect Job at Lumen

In this role you will have ownership of the cloud data architecture and platform for consumer and small business investment decisions.

Belcan

Regional Director Job at Belcan

Employee Stock Ownership Plan (ESOP): All employees are owners & benefit from profits earned. Competitive pay + paid holidays, bereavement and parental, medical

PepsiCo Beverages North America

Warehouse Worker Job at PepsiCo Beverages North America

This labor-intensive position is responsible for hand building pallets of product for bulk, and route trucks. Works from Electronic order system or order sheets

Veterans Canteen Service

Retail Sales Associate Job at Veterans Canteen Service

Now hiring: Veterans Canteen Service (VCS) located in the Decatur, GA VA Medical Center is looking for team Members to provide exceptional service in our cafes and retail markets! We are looking

CyberCoders

Superintendent Job at CyberCoders

Heavy Civil Superintendent If you are a Heavy Civil Superintendent with highway and/or earthwork experience, we would love to talk with you! We are a well