Job Description

Company Overview

7th Avenue (https://7thavenue.co) is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, memory foam cushions, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more.

We are currently looking for a Customer Concierge Associate who will be responsible for managing our customer support systems and internal processes (such as customer inquiries, order updates, customer returns, scheduling assemblies) on the weekends. This role sits in the Operations team and you will work closely with the Operations Manager and Customer Concierge staff to help shape our overall customer experience. We are looking for an individual who is passionate about our customers, take pride in providing the best possible service, and someone who can delight customers with every interaction.

Responsibilities

• Answer incoming customer inquiries via email and website chat.
• Deliver superior, tailored, and positive service to each customer while maintaining our brand and adhering to our Customer Care policies.
• Utilize in-depth knowledge of our product to effectively answer customer questions.
• Be fast and proactive, we don’t like to make our customers wait to get an answer to their questions, so being proactive is key
• Coordinate with operations to get status updates on orders and help Operations to prioritize customers as needed.
• Followup, be able to reach out to customers and make sure that they are happy with their experience.
• Comfortable with a high pressure role and have the ability to maintain your composure at all times.

Qualifications

• 2+ years experience in Hotel concierge or Customer Support / Client Services, ideally in home furnishings industry
• Weekend Availability with possibility for full-time employment for the right candidates
• Excellent communication skills - both written and verbal - with an extra emphasis on spelling and grammar are of the utmost importance.
• People person, your job revolves around our customers, so you have to love interacting with lots of people on a daily basis.
• Technically Proficient with google's suite of tools, Notion, Slack, etc.
• Team player with a strong positive attitude.
• Be a creative problem solver that is the internal champion for our customers.
• Experience with Google Sheets, Gorgias, Aircall, Taskrabbit and other CRM tools.

Job Type: Part-time

Pay: $25.00 - $29.00 per hour

Weekly day range:

• Weekends only

Work setting:

• Hybrid remote

Experience:

• Customer service: 2 years (Required)

Work Location: Hybrid remote in Los Angeles, CA 90046

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