JOB DESCRIPTION

POSITION PURPOSE: We are looking for a fearless and accountable Asst. Customer Service Manager who is positive and passionate! An entry level manager, the assistant customer service manager, will effectively assist the Store Director and other assistant managers in their management duties and share responsibility for the store’s operation and performance. The Assistant Customer Service Manager directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. An Asst. Customer Service Manager can work at a fast pace, has a keen eye for safety and will be able to help execute an assortment of duties throughout the store.

Responsibilities : An Asst. Customer Service Manager is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.

An Asst. Customer Service Manager’s responsibilities include:

• Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.

• Creating a store environment members want to work in, and customers want to shop in.

• Operating a cash register and manning the store’s customer service counter.

• Directing all operations on the front end of the grocery store.

• Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.

• Observing and enforcing all store rules and company policies.

• Helping to select and train new team members.

• Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.

• Ensuring compliance with all heath department and weights and measures department policies and requirements.

• Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).

• Ensuring company safety guidelines are being followed by all team members.

• All other related duties as assigned

The Asst. Customer Service Manager responsibilities will primarily be in the Food Service department but may also work in other departments as needed.

Qualifications:

Desired qualifications include:

• Friendly and customer service oriented. Interest in food and cooking a plus.

• Customer service, restaurant, barista, food service, grocery or similar experience desired

• Self-motivated, with a high attention to detail, quality and presentation

• Skills to communicate effectively with coworkers and customers

• Ability to work independently, effectively manage time and multitask in a fast-paced environment

• Ability to read, understand and follow through on verbal and written directions

• Ability to reliably meet required work schedule and adhere to company attendance policy

• Must be 18 years of age

Employees may occasionally experience the following physical demands for an extended period:

Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending

Salary Ranges:

The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their relevant education, training, or experience, among other bona fide factors.

Minimum Pay Rate: $16.30/Hr.

Maximum Pay Rate: $18.05/Hr.