Job Description
Kelly-Moore's mission is to provide high quality, innovative products with exceptional service at fair value. What sets Kelly-Moore Paint Company apart from the competitors, is not just premium products but also our amazing team!
SUMMARY
Under direct supervision, the Customer Sales Associate role consistently delivers excellent service to all customers. The Customer Sales Associate role assists with the day-to-day operations of a Kelly-Moore paint store. This role contributes to the gross margin and store profitability performance objectives of the store. In addition, this is a work study role for minors, and we will follow all requirements related to employing minors.
PRIMARY RESPONSIBILITIES
- Demonstrates exceptional customer service skills using the Signature Service Standards.
- Assists customers with the selection of paint colors and sundry products through the point of sale.
- Prepares and/or contributes to the processing of operational and sales documents.
- Accurately handles payment transactions, including cash and charge verifications, following company protocols, and obtaining required approvals.
- Accurately follows receiving procedures, unloads, and stocks incoming inventory.
- Accurately tints paint and eye match’s color.
ADDITIONAL RESPONSIBILITES
- Effectively interacts with co-workers to create a productive & successful team environment.
- Double checks all orders- colors, products, and quantities, etc. to ensure accuracy.
- Helps to maintain paint and sundry inventories to required levels.
- Helps to maintain company standards for store appearance, including the cleanliness of the interior and exterior of the store.
- Helps to maintain company merchandising standards for store appearance, window and sales floor displays, promotional displays, etc.
- Assists Store Management to ensure store meets all operational parameters and goals.
- Completes all required training in a timely manner.
- Complies with all Kelly-Moore Paint Company policies and procedures.
- May perform light maintenance including sweeping, mopping, and dusting. May clean restrooms as needed.
PHYSICAL REQUIREMENTS
- Must be at least 16 years old.
- Frequently kneels, stoops, crouches, bends, climbs, reaches overhead, pushes, pulls, and grasps.
- Works around heat, cold, dirt, dust, and minimal paint odors.
- Uses electronic point-of-sale device and scanner.
- Accurately distinguishes colors.
- Frequently carries, relocates and/or lifts up to 70 pound cartons and containers (including 5-gallon paint containers).
- Stands and walks on concrete surfaces for up to 8 hours per day.
QUALIFICATIONS
- Excellent customer service skills.
- Ability to work under direct supervision and follow oral and/or written instructions.
- English language skills, including a level of reading comprehension, and written and oral language conventions.
- Math skills of number sense, measurement, and geometry, and math reasoning.
- Basic computer skills
- Broad knowledge of the application and use of paint and sundries is preferred.
- For CA residents, you must have a valid work permit.
Kelly-Moore provides equal opportunity in all terms and conditions of employment. We will not discriminate against qualified applicants or employees with respect to any terms or conditions of employment because of any basis protected by federal, state, local law including race, color, religion, religious dress or grooming practice, national origin, sex, age, marital status, physical and mental disability, medical condition, veteran status, sexual orientation, gender identity, gender expression, and genetic information.