Job Description

This position will work from a home office, but must be within a commutable distance (~90 minutes) to Brookings, South Dakota for onsite onboarding, training, home office connectivity issues etc.

25-29 hours per week.

Some Saturdays and holidays will be required, see below.

The LARSON Customer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our retail customers. As a Customer Service Representative, you will be answering pricing, delivery and product questions for the stores that purchase our product. You will quote and enter orders, and resolve issues for our customers. In this fast-paced and supportive environment, you’ll be talking on the phone and using online tools as you assist store associates.

• Communicate directly with LARSON customers by phone, email, or chat.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints in a friendly manner.
• Provide pricing and delivery information.
• Enter orders and process warranty claims with required accuracy.
• Communicate and coordinate with internal and external contacts.
• Ensure high levels of customer satisfaction.
• Maintain or exceed all departmental customer satisfaction and performance goals.
• Complete other projects as assigned.

Health, Safety, and Environmental

Larson Manufacturing is committed to providing a safe workplace and promoting the health and safety of its associates. Workplace safety and managing the operation of our company in an environmentally responsible manner is the responsibility of each associate. Associates are responsible for participating in our Company’s incident and injury prevention programs as well as our Company’s environmental programs. All associates must comply with our environmental, health and safety policies and procedures as well as federal, state, and local regulations.

Qualifications

• High school diploma or general equivalency diploma (GED). Some college desirable.
• Related experience and/or training, or equivalent combination of education and experience.

• Computer skills including data entry, instant message, email, and word processing.
• Excellent communication and interpersonal skills, including verbal, writing and grammar skills.
• Superb listening skills.
• Analytical thinking and an ability to communicate detailed instructions effectively.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Customer focused attitude.
• Some Saturdays (about 6-8 a year) and holidays.

Additional Information

Benefits Include:

• All the Insurance coverage you’d expect including medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire
• Scholarship program for childrenof employees
• Charitable gift matching
• Associate appreciation/recognition programs
• Adoption Assistance
• Associate Purchase Program on All Fortune Brands Innovation products
• Culture committed to work life balance with flexible work options and generous PTO

As part of Fortune Brands Innovation (FBIN) Master Lock/Therma-Tru Doors/Fiberon/LARSON/Solar Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low.

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.Recruiting@fbhs.com and let us know the nature of your request along with your contact information.

Candidates for positions with FBIN must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

To all recruitment agencies: FBIN does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, our employees or any other company location. We are not responsible for any fees related to unsolicited resumes/CVs.