Job Description

Are you interested in joining a company that is the recipient of the Top Work Places Award, develops their employees, fosters inclusion and values diversity, has sustained unparalleled growth opening (1.7 Billion in annual revenues), and is actively hiring across the US? If so, read below.

Compensation: This is a non-exempt, hourly role. Hourly rates start at $18/hr, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires generally ranges between $45,190.00 and $60,430.00 or more, depending on experience, overtime hours worked, and bonuses.

*This role is NOT remote*

Shift: 1st Shift - 8am - 5pm

Benefits:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.

Responsibilities:

• Effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain company-customer relationships.
• Answer inbound service calls and make outbound service calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Track stock levels to ensure customer orders are handled effectively.
• Assist customers in determining order requirements or services.
• Appropriately identify and escalate customer issues.
• Quote prices and credit terms, and prepare sales orders for customers.
• Complete sales transactions and processing of payments.
• Schedule trucking and delivery of material to the customer, based on a delivery schedule.
• Create shipping orders and packing list.
• Troubleshoot customer issues during the delivery process.
• Partners with Sales Representative to keep account transactions and literature up to date.
• Practice Customer focus, collaboration, and communication with team
• Retains up to date knowledge of company products
• Performs additional duties as required and or requested.

Requirements:

• High School Education Required
• 2+ years of face-to-face customer service experience required
• Some college work completed preferred
• Intermediate skills in MS Outlook, Word, and Excel
• Bilingual (Spanish) preferred
• Excellent oral and written English language communication skills
• Provide a high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

About MSI:

Founded in 1975, MSI is the leading supplier of Premium Surfaces including flooring, countertops, decorative mosaics, wall tile, and hardscaping products. MSI’s product offering includes an extensive selection of granite, marble, porcelain, ceramic, quartz, glass, quartzite, and other natural stone products headquartered in Orange, California. MSI also maintains distribution centers across the United States and Canada. MSI’s product line is imported from over 36 different countries on six continents bringing the very best products to the North American Market. The company maintains an inventory of over 125 million square feet of material.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

Employment may be contingent on successfully passing a background check and drug screen, in accordance with applicable law.

Indeed Hire and MS International, Inc are working together to find the best candidate for this job.

By applying, you agree to be contacted by our agent, Indeed Hire, and receive updates via text and phone about your application.

Job Type: Full-time

Pay: $45,190.00 - $60,430.00 per year

Ability to commute/relocate:

• Tampa, FL 33624: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This role will require you to work at the physical location, do you wish to continue?
• Please provide the best phone number AND email to reach you regarding your job application.
• This is an hourly position paid at $18 - $21/hr, with the potential for 1.5x overtime pay. Does this work for you?

Education:

• High school or equivalent (Required)

Experience:

• Face-to-face Customer Service: 2 years (Required)
• Microsoft office suite products (Excel, Outlook, Etc): 1 year (Preferred)

Language:

• Bilingual (English & Spanish) (Preferred)

Work Location: In person

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