Job Description

What Is Our Purpose?

We work to improve our customers and employees quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day.

What You’ll Do:

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

As the Customer Experience Representative you get to be the first touch with the customer and set them and the rest of the customer up for a wonderful experience. You will provide the customer with a white glove concierge experience from the beginning so they are confident throughout the entire process. This will be accomplished by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

What Your Day-to-Day Looks Like:

• Answer a high volume of incoming calls
• Convert incoming customer calls into booked service appointments
• Develop and deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport, encouraging repeat business
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer accounts with complete and accurate information

What We’d Like You to Have:

Proficiency with MS Office products. Preferred 2+ years’ experience in customer service with high call volume.

What’s In It For you:

Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally. Joining the Ponderosa family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers. In addition to all the coffee your heart desires, joining Roth means…

• You'll join a growing company that has loyal customers, devoted employees, an ambitious roadmap, and industry leading products and technology.
• Being part of a great team with solid infrastructure in place.
• You get an opportunity to win, drive change and be in an environment that will focus on your success.
• Competitive wages, bonuses, and incentives
• 100% paid Health, Dental, Vision, and life insurance benefits
• 401K Retirement matching
• 6 Paid Holidays
• Paid Time Off
• Opportunities for Advancement
• An environment you can enjoy! Company breakfasts, monthly promotions, adidas and Columbia Sportswear employee store passes, a team you can trust and managers who care. All which lead to giving you more than just another place to work.

We are always looking for passionate individuals to join our team. Positive attitudes, creative minds, and a strong ethic are essential to our success. Do you check these boxes? If so, we’d love for you to apply and join our ever-growing team of professionals!

A Little About Ponderosa
We are a team of home service experts who go the extra mile for our customers. We believe in the “white glove difference” and how it makes us shine above the rest. For nearly 50 years, Ponderosa has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving.

What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon. And while we are proud of our growth, we’ve made sure to keep our small-business feel in the community. Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical and Drain Services. We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture.

Though we always put the customer first, we know our success wouldn't be possible without our staff. People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time. We know it’s hiring the right people, for the right position, that will help us serve our community for another 50 years!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Application Question(s):

• To complete this application, You will need to complete our Culture Index Survey. What is an email address for you to receive this request?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Similar Jobs