Job Description

Job Description:Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE:PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive* Financial, and Four*, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Field Driver – Customer Assistance Representative to help grow our company and ensure our mission is achieved!
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_This role requires _local daily travel and in-person visits to customer residences.
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_Employee Value Proposition (EVP)*_:*_ PROG _is dedicated to providing_ people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development._
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*WE ARE:* Pivotal professionals in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. We each have an opportunity to provide a world-class customer experience.
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*YOU ARE:* A professional driver who enjoys providing superb in-person customer assistance that doesn’t require sitting at a desk all day.
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*YOUR DAY-TO-DAY:*

• Field visit with customers at their residence to discuss past-due accounts and/or recover merchandise
• Utilize company issued iPad, iPhone, and Door Knocking device app to ensure frequent communication with customers and team
• Routinely lift, load and unload merchandise using a company provided vehicle and dolly
• Secure and protect heavy merchandise during loading, transporting and unloading at regional Hub centers
• Must be able to work in inclement weather conditions (rain, snow, heat, etc.)
• Learn and apply new information and methods to work in assigned area
• Adhere to all quality and safety guidelines
• Adhere to company Core Values and follow standard operating procedures
• Perform other related duties as needed

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*YOU’LL BRING:*

• A valid state driver’s license; in order to operate a CMV for interstate transportation
• A satisfactory Motor Vehicle Record (driving record)
• A professional appearance
• Superb interpersonal, written and verbal communication skills
• Ability to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally, using a dolly and other safety equipment
• Maintain a clean driving record as defined within our policy. Progressive will run driving records both upon hire and on a regular recurring basis throughout employment

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*YOU MIGHT ALSO HAVE:*

• Prior experience in customer service or sales strongly preferred
• Previous warehouse, delivery and/or driver experience preferred
• Experience handling money is preferred
• Previous lease-to-own (LTO) experience strongly preferred
• Bilingual (English/Spanish Fluency) a plus

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*WE OFFER:*

• Competitive Compensation; $16 per hour
• Guaranteed $500 a month in bonus for the first 90 days
• Performance-based bonus paid monthly after training
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

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_Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment _on the basis of_ race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business._

Job Type: Full-time

Pay: $16.00 per hour

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