Customer Service Representative/Help Desk Job at Alpha Net Consulting LLC, Austin, TX

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Job Description

Role: Helpdesk Support

Location: Austin, TX

Type: Contract

Responsibilities:

  • Provide technical support to users for moderately complex computer related technical problems.
  • Communicate technical issues over the phone to a variety of customers
  • Answer service desk telephones or Call centre experience.
  • Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
  • Resolve or refer highly complex technical problems as appropriate.
  • Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
  • Log and track inquiries using an incident management database and maintains history records and related problem documentation.
  • Identify customer problems and complaints to ensure that inquiries are successfully resolved.
  • Assist with KPI performance and ensure the team overall hits its associated SLA targets.

Job Type: Contract

Pay: $15.00 - $16.00 per hour

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work Location: Remote

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Job Summary
  • Location
    Austin, TX
  • Job Type
    Full Time
  • Date Posted
    2026-03-02
  • Expiration date
    2026-04-01