Customer Service Representative/Help Desk job at Alpha Net Consulting LLC in Austin, TX

Job Description

Role: Helpdesk Support

Location: Austin, TX

Type: Contract

Responsibilities:

Provide technical support to users for moderately complex computer related technical problems.
Communicate technical issues over the phone to a variety of customers
Answer service desk telephones or Call centre experience.
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve or refer highly complex technical problems as appropriate.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log and track inquiries using an incident management database and maintains history records and related problem documentation.
Identify customer problems and complaints to ensure that inquiries are successfully resolved.
Assist with KPI performance and ensure the team overall hits its associated SLA targets.

Job Type: Contract

Pay: $15.00 - $16.00 per hour

Shift:

Day shift

Weekly day range:

Monday to Friday

Work Location: Remote

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Customer Service Representative/Help Desk Job at Alpha Net Consulting LLC, Austin, TX

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